My Thrivent

Steps to log in (PDF)

You may recover your username online:

1. Go to My Thrivent.
2. Choose the "Forgot your username” link.
3. Enter your email address and click “send email”
4. Go to your email inbox for the email address you used in step 3. This email will contain your username.
5. Click the “continue to login” link from within the email.
6. Once complete, you may log in normally by following these steps. Log in to Thrivent.com/MyThrivent.

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

If you don't have access to the verification option(s) presented during log in, you may contact us at 800-847-4836 and say "Thrivent.com" for assistance with accessing your account.

To access information and complete transactions for annuity, life insurance and mutual fund products purchased through your Thrivent financial professional, go to the Thrivent.com log in page and click the "Register Now" link. Then, follow these steps:

1. Fill in your Thrivent ID number and birth date. Select the "Continue" button.
2. Confirm your mailing address. Fill in your email address twice. Fill in your cell phone and additional phone numbers.
3. Create a username and a password.
4. Review and agree to the Terms of Use and Privacy Policy. Select the "Continue" button.
5. Go to your email inbox for the email address you used in step 2. Click the “verify” link from within the email.
6. Once complete, you may log in normally by following these steps. Log in to Thrivent.com/MyThrivent.

To access information and complete transactions for your Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com and click the "Log In" link on the top-right corner of the screen.

Yes, you must enable cookies for Thrivent.com as a trusted site in order to register.

Your Thrivent ID is located on statements and contracts/policies.

Your username must comply with the following rules.

• Username must be between six and 20 characters.
• Username may not have blank spaces.
• Username is not case sensitive.
• Username does not allow special characters.
• Username cannot be a nine-digit number.

Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

My Thrivent is best accessed using the following system requirements and browsers:

Operating system
Supported:

• Microsoft Vista, Microsoft Windows XP Professional, Home Edition or Tablet PC Edition (Service Pack 2 or later).

Not supported:

• Apple MAC OS, Linux, any Unix or other Operating System.
• Any Personal Computer version of Microsoft Windows prior to Windows XP Service Pack 2; any server version of Microsoft Windows.

Hardware
PCs:

• Intel Pentium 4 3.0 GHz Processor.
• 1.24 GB RAM.
• 110GB Hard Drive.
• 1 video card supporting screen resolution of 1024 x 768 or higher with 8-bit color (64,000 colors) or better.
• 1 17" monitor supporting screen, resolution 1024 x 768 or higher with 8-bit color (64,000 colors) or better.

Browsers:

• Internet Explorer 7.0 (SP2 or later), 8.0, 9.0, and 10.0.
• Firefox version 3.5 or later.
• Safari.
• Google Chrome.
• Cookies must be enabled.
• Javascript must be enabled.
• Pop-ups must be allowed.

You may reset your password online:

1. Go to My Thrivent.
2. Choose the "Forgot your password" link.
3. Enter your email address and username and then click "Send email"
4. Go to your email inbox for the email address you used in step 3. Click the link to “reset password”
5. Enter a new password and then re-enter it again

Note: Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.
• Password cannot be a common, easy to guess word (e.g. password)

Your password must comply with the following rules and is case sensitive.

• Password is between eight and 20 characters and contains at least one number.
• Password allows the following special characters: ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
• Password cannot contain your username.
• Password cannot contain more than two of the same character in a row.
• Password cannot contain blank spaces.

Please call Member Care Services at 800-847-4836 and say "Thrivent.com" when prompted. Member Care Services is available to change your username Monday through Friday, 7 a.m. to 6 p.m., Central time.

You may change your login security information when logged in to My Thrivent.

1. Follow the "Manage my profile" link.
2. Choose "Personal Information."
3. Update your phone number(s) and/or email address and "Submit."

You may pay online, by phone, by check or from another Thrivent product. Log in to Payment Center and click on the "Make Payment" link for the contract you want to pay. For step-by-step instructions on how to make payments on Thrivent.com, download this how-to guide (PDF).

You can also pay via phone by calling the Member Interaction Center at 800-847-4836. You will need the routing number for the financial institution and your checking or savings account number.

For Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com and log in to make additional purchases.

Your request must be made prior to 3:00 p.m. Central time on a Thrivent business day in order for the payment to be applied that day. Payments may take up to two business days to post to your account. If the effective date selected is not a Thrivent business day or after the daily cutoff time, it will be applied on the next available business day. Payments will only be applied on Thrivent business days.

Please follow these checks and forwarding instructions.

Product	Check payable to	Mailing address for new applications and checks
Thrivent Mutual Funds	Thrivent Mutual Funds	Thrivent Mutual Funds P.O. Box 219347 Kansas City, MO 64121-9347
Thrivent Variable Annuities	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060
Thrivent Variable Universal Life	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060
Brokerage and managed accounts	National Financial Services (NFS)	Brokerage & Advisory Services Thrivent Investment Management Inc. P.O. Box 8004 Appleton, WI 54912-8004
Financial plans (fees)	Thrivent Investment Management Inc.	Service Agreement Processing Thrivent Investment Management Inc. 4321 N. Ballard Rd. Appleton, WI 54919-8200
Non-Thrivent, nonproprietary securities products (e.g., Calvert Funds)	Name of product provider (e.g., Oppenheimer, Calvert, Lincoln National, 529 Plans)	Nonproprietary New Business Thrivent Investment Management Inc. 4321 N. Ballard Rd. Appleton, WI 54919-3700
Thrivent Whole Life, Term, Health, or Universal Life	Thrivent	Thrivent PO Box 8060 Appleton, WI 54912-8060

Yes, you may set up automatic payments from a checking or a savings account by submitting an Automatic Payment form or using online banking. Or, you may establish ongoing direct payments from another Thrivent product. Otherwise, employer billing or government allotment may be established on some retirement plans.

Go to the Forms page to download an Automatic Payment Authorization (PDF) form.

For Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com to set up an automatic investment plan.

Yes, any payment scheduled on a weekend or holiday will automatically be applied to the next business day.

You may view your billing information online when logged in to My Thrivent. Select a contract number and then go to the billing tab.

You may change your bill by phone or in writing. Call the Member Interaction Center at 800-847-4836 to request changes by phone. Otherwise, go to the Forms page under Billing and Payments to download a form.

Yes, with the exception of long-term care, you may set up a group bill for contracts if the due dates are within 10 days of each other. Go to the Forms page under Billing and Payments to download a form. Once the group bill is established, the payer may log in to Payment Center to view the billing information. Group bills may be paid online, by phone or by check.

When logged in to Payment Center, you may view payments by selecting "Payment Activity" for the contract you want to view.

When logged in to Payment Center, you may view a history of recent payments by selecting"Payment Activity" for the contract you want to view.

Yes, you may edit pending online payments when logged in to Payment Center.

1. Select "Payment Activity" for the contract you want to edit.
2. Choose the "Edit" or "Delete" link.
3. Make and authorize the changes.

Follow the instructions below.

1. Log in to Payment Center.
2. Choose the "Make Payment" link for the contract you want to pay.
3. Select the payment amount and date.
4. Set up or select your bank account information.
5. Click "Continue."
6. Authorize your payment by choosing "Make Payment."
7. View and print the "Thank you for your payment" confirmation and choose "Go to Payment Center."

Follow the instructions below.

1. Log in to Payment Center.
2. Choose the "Make Payment" link for the contract you want to pay.
3. Select the payment amount and date.
4. Set up or select your bank account information.
5. Click "Continue."
6. Authorize your payment by choosing "Make Payment."
7. View and print the "Thank you for your payment" confirmation and choose "Go to Payment Center."

Please allow five to seven business days for check payments to be processed. It may take up to two business days for a payment to post to your account.

Premium allocation changes may be requested online (annuities only), by phone or in writing. Go to the Forms page to download a form.

Annuity allocation changes may be requested online (annuities only, by phone or in writing. Go to the Forms page to download a form.

The premium allocation describes how much of each payment is applied to each subaccount. You may view your premium allocation when logged in to My Thrivent.

1. Select the specific contract/account number you want to view.
2. Select the "Allocation" tab to view your premium allocation information.

Otherwise, go to the Forms page to download a form.

You may change your personal information online as follows:

1. Log in to My Thrivent.
2. Follow the "Manage my profile" link.
3. Follow the "Update personal information" link.
4. Choose the "Edit" link in the field of information you need to change.
5. Fill in the current information and click "Save."

Please note: Any changes made to mailing address and email on My Thrivent will also update the same information for Thrivent Mutual Funds accounts you opened online at ThriventFunds.com.

You may change your preferences online as follows:
Log in to My Thrivent.

1. Follow the "Manage my profile" link.
2. Follow the "Update communication choices" link.
3. Choose "Get started with eDelivery" or select your communication choices individually—"Email," "U.S. Mail," "Opt In," or "Opt Out" for each item as needed, and continue.
4. Confirm your preferences and CONTINUE.

For instructions, view the enroll in paperless delivery (PDF) instructions.

If you are a brokerage client, view how to enroll in paperless delivery (PDF) of your brokerage documents.

If you opened Thrivent Mutual Funds accounts online, go to ThriventFunds.com to change your preferences for those accounts.

A Thrivent representative may help you facilitate a trade. Member Care Services is available for brokerage account owners Monday through Thursday 7 a.m. to 6 p.m., Friday 8 a.m. to 5 p.m. Central time. Call 800-847-4836 and say "Brokerage" when prompted.

Most forms may be faxed to Broker/Dealer and Investment Advisor (B/D and IA) Services at . For some account transfer forms, you may need to mail us the originals. Checks must be made payable to National Financial Services (or NFS).

Regular mail:
Brokerage & Advisory Services
Thrivent Investment Management Inc.
P.O. Box 8004
Appleton, WI 54912-9864

For express/overnight mail:
Brokerage & Advisory Services
Thrivent Investment Management Inc.
4321 N. Ballard Rd.
Appleton, WI 54919

You may request an annuity withdrawal or partial surrender online as follows:

1. Log in to My Thrivent.
2. Select the specific contract/account number that you want.
3. Choose the "Perform Annuity Transactions" link.
4. Follow the "Partial Withdrawal" link.
5. Choose the delivery method (check or direct deposit). For direct deposit, select or add bank account information and fill in the routing number, account number, and account type as needed.
6. Fill in or select the withdrawal amount.
7. If it is a variable annuity, choose "Pro-rata" or "Specific subaccounts by dollar amount" and fill in the amount to withdraw from each subaccount as needed.
8. Select the "Continue" button.
9. Choose the amount to withdraw or receive considering the quoted withholding, charges, and/or adjustments.
10. Follow the "Modify withholding" link and change the federal or state withholding if desired and click "Recalculate."
11. Select the "Continue" button.
12. Confirm the transaction, check the box to agree to all disclosures, and select the "Submit" button.

You may request a subaccount transfer for a variable annuity online as follows:

1. Log in to My Thrivent.
2. Select the specific contract/account number that you want.
3. Select the "Allocation" tab to view your current subaccounts.
4. Follow the "Perform Annuity Transactions" link.
5. Choose "Manage Subaccounts" from the left navigation menu.
6. Select "Total reallocation by percent", "Partial reallocation by dollar amount" or "Partial reallocation by percent."
7. Fill in the new percentages for a total reallocation and check the box to change the premium allocation as needed. Or, fill in the dollar amount or percent to transfer from each subaccount and fill in the dollar amount or percent to transfer to each subaccount.
8. Scroll down and select the "Continue" button.
9. Confirm the transaction by choosing "Submit."

Otherwise, go to the Forms page to download a form.

1. Log in to My Thrivent.
2. Select the specific contract/account number that you want.
3. Select the "Allocation" tab to view your current subaccounts.
4. Follow the "Perform Annuity Transactions" link.
5. Choose the "Allocate future payments" link.
6. Fill in the new allocation percentages.
7. Scroll down and select the "Continue" button.
8. Confirm the transaction by choosing "Submit."

Otherwise, go to the Forms page to download a form.

Please call Member Care Services at 800-847-4836 and say "Insurance" when prompted. Member Care Services is available Monday through Friday, 7 a.m. to 6 p.m. Central time.

If available under your account registration, you may redeem mutual fund shares as follows:

1. Log in to My Thrivent.
2. Select the specific contract/account number that you want.
   Note: Online redemptions from IRA accounts will default to 10% federal withholding (except Roth IRAs). Any other withholding preference can be requested by phone call or in writing.
3. Choose the "Sell Request" link.
4. Choose the delivery method (check or direct deposit).
   Fill in the dollar amount, number of shares, percent of shares or choose sell all shares.
5. Select the cost basis option, select "Estimate Gain/Loss" and click "Continue."

Otherwise, go to the Forms page to download a form.

You may request a mutual fund exchange to a new or existing fund online as follows:

1. Log in to My Thrivent.
2. Select the specific contract/account number that you want.
3. Choose the "Exchange Request" link.
4. Fill in the dollar amount, number of shares, percent of shares or choose all shares.
5. Select the existing fund and fill in the account number or select a new fund into which you want to exchange.
6. Select the cost basis option, select "Estimate Gain/Loss" and click "Continue."

Otherwise, go to the Forms page to download a form.

Each owner must register and log in separately in order to maintain privacy.

At this time, only an owner can register and log in to view contracts and accounts. We are actively working on future online viewing capabilities for attorneys-in-fact. In the meantime, please call Member Care Services at 800-847-4836 for assistance.

You may view your contract and account values when logged in to My Thrivent as follows:

1. Go to My Thrivent.
2. Enter your user ID and password and select the "Log In" button. If you are not already registered, choose "Register Now" and follow the prompts.
3. Click the contract number to view values and other details, as needed.

Navigating Wealthscape Investor Brochure

For Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com.

You may view your business or trust mutual fund account values online as follows:

1. Go to the Business and the Trust Accounts Login.
2. Select the type of account you would like to access.
3. Select the type of mutual fund. Fill in the account number. Enter the Tax Identification Number (TIN). Fill in the Personal Identification Number (PIN). Select the "View Accounts" button.

For Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com to view your account values.

You may view your business or trust brokerage account values online as follows:

1. Go to Business & Trust Accounts Login.
2. Select the type of account you would like to access.
3. Enter your user ID and PIN. Select the "Enter" button.
4. Follow the "Access Account Details" link to view values.

Go to Thriventcu.com to access online banking and view your Thrivent Federal Credit Union account values.

No, you may not bookmark secure Web pages with your personal contract or account information. In order to protect your privacy, you must log in each time you choose to access your accounts.

Total and partial reallocations, payment allocations, and partial withdrawals can be completed online.

Completing transactions online does not incur fees. For some product types, there may be contractual fees to withdraw funds or if the number of reallocations done within a contract year exceeds 12; however, the system will inform you if this impacts you.

Contact us at 800-847-4836 and say "annuity." Your Thrivent representative is also available to help you with questions.

A payment allocation reflects how payments made to a contract will be invested. This may also be referred to as a "premium allocation."

Yes, you may also do a payment allocation under these circumstances.

If a partial withdrawal is pending, a payment allocation may still be completed online; however, to request a partial or total reallocation, please contact us at 800-847-4836 and say "annuity."

A partial withdrawal may be allocated among specific subaccounts when there is more than one subaccount and a dollar amount is entered. If a quick option is selected, the system will automatically withdraw funds proportionately.

Transactions you submitted online can be canceled on the Pending Transactions page. After a transaction is canceled, you may submit a new one. Please note that variable annuity transactions received prior to market close may not be canceled after market close.

Transactions displayed on the Pending Transactions page include partial and total reallocations, payment allocations, and partial withdrawals processed online. For the status of other transactions, contact Customer Service at 800-847-4836.

You may only cancel a transaction you are authorized to make online. For example, if your annuity has multiple owners, only your financial representative may make or cancel online transactions after speaking with all owners. For variable annuities, transactions received prior to market close may not be canceled after market close.

You may change your beneficiary online as follows:

1. Log in to My Thrivent.
2. Click on "View Full Details" for the contract you want to view or change.
3. Expand the "Beneficiary" section to view the current beneficiary.
4. Select the "Change Beneficiaries" action and follow the prompts to fill in the new beneficiary.

Otherwise, go to the Forms page to download a form.

You may view your beneficiary online, but a form is needed to change your beneficiary.

1. Log in to My Thrivent.
2. Select the account number.
3. Choose the link to "View Beneficiaries."
4. Select "Mutual Funds Beneficiary Designation Form."

Otherwise, go to the Forms page to download a form.

You may view statements when logged in to My Thrivent as follows:

1. Follow the "View Statements & Documents" link.
2. Select the statement you want to view under the "Document" column.
3. Depending on your browser, you can choose to open your statement as a PDF or save it to your computer.

To view statements for Thrivent Mutual Funds accounts opened online, go to ThriventFunds.com and log in.

You may view statements when logged in to My Thrivent as follows:

1. In My Thrivent, select the brokerage account number link to go to Wealthscape Investor.
2. In the upper left, select "Accounts."
3. In the upper left, choose the account.
4. Go to the Documents tab.
5. Select Statements as the document type.
6. Select the document to view as a PDF.

You may view the Go Paperless (PDF) instructions or follow these steps:

1. Log in to My Thrivent.
2. Follow the "Manage my profile" link and choose "Update communication choices."
3. Choose "Email" or "U.S. Mail" for each item.

If you opened a Thrivent Mutual Fund online, go to ThriventFunds.com, log in and go to "My Profile" to change your document delivery preferences.

If you were appointed by a court to make legal decisions for someone else, fax or mail a copy of the court documents to inform Thrivent.

Mail to:
Member Care Services
4321 N. Ballard Rd
Appleton, WI 54919-0001 USA

Fax to:
800-225-2264

An attorney may help you file a petition with the court.

A copy of a power of attorney document must be faxed or mailed to Thrivent before you may access information and transact for someone else.

Mail to:
Member Care Services
4321 N. Ballard Rd
Appleton, WI 54919-0001 USA

Fax to:
800-225-2264

An attorney may create a power of attorney document for you.

At this time, only an owner can register and log in to view contracts and accounts. We are actively working on future online viewing capabilities for attorneys-in-fact. In the meantime, please call Member Care Services at 800-847-4836 for assistance.

According to the Securities and Exchange Commission's (SEC) Books and Records Rule, we are required to ask you to review (and update, if necessary) your Client Account Record(s) at least every 36 months. The primary purpose of Rule 17a-3 (Books and Records) is to provide regulators access to books and records to review for compliance with suitability rules. In 2001, the Securities and Exchange Commission (SEC) amended Rule17a-3 (Books and Records). The revised amendments, in part, require that broker-dealers obtain, store, maintain and return client and suitability information for all owners of securities products. See more information at www.sec.gov/rules/final/34-44992.htm.

The rule covers owners of all securities products purchased through a Thrivent financial advisor including variable universal life, variable deferred annuities, variable immediate annuities, variable settlement options, mutual funds, 529 Plans and brokerage products, including equities, fixed-income products, options, etc.

A registration is a categorization of securities being held at Thrivent Investment Management Inc. We have registrations common to those found at most broker-dealer firms. The registrations are: Individual, Joint, Business, IRA, Roth IRA, SEP IRA, Employer Retirement Plan, 401(k), SIMPLE IRA / SARSEP, 403b, 403b Roth, Trust, Estate, 529 Plan, Education, Custodial, Health Savings Account.

If the information is complete, correct and up to date, no response is needed. If corrections are necessary, go to Thrivent.com/updateaccount and update your Investment Profile.

Thrivent Investment Management Inc. is required to ask you for the most current information. If your information is incomplete, you will receive a follow-up letter. You're encouraged to provide us with the most current and accurate information to help identify and manage financial solutions that match your needs and values.

You are not required to provide this information. You are encouraged to provide this information to help identify and manage financial solutions that match your needs and values.

You can submit changes in one of three ways:

1. Log in to your Thrivent.com/updateaccount and update your Investment Profile.
2. Return the form to
   Thrivent
   4321 N Ballard Rd
   Appleton WI 54913-9847
3. Fax the form to 800-225-2264

The fastest way to update your information is to go to Thrivent.com/updateaccount and update your Investment Profile. You can also contact a customer care representative by calling 800-847-4836 and saying "privacy."

No. The mailing is sent to the primary owner. We ask that the primary owner coordinate with the other account owner(s) to make any necessary updates or changes to the information.

For custodial accounts, the letter will be sent to the custodian or guardian of record.

As required by the SEC ruling, we request updates periodically if there has been no activity-related review or update to your data within the past three years. Additionally, if there are changes to certain existing registration information (i.e., investment objective, risk tolerance), you will receive another letter confirming that information. You do not need to respond if all the information is accurate.

No. All broker-dealer firms are required by the SEC to conduct these mailings.

Protecting the privacy of your information is a responsibility we take very seriously. We understand the information is personal, and we view confidentiality as critical. Thrivent upholds strict standards of security to safeguard all client information. Read more information about our privacy policy.