Claims
If you've lost a loved one or are managing health setbacks, we understand how overwhelmed you may feel. We're here to support you.
What type of claim are you making?
Start the claims process or call about an existing claim.
Death of a loved one
Please accept our sincere condolences during this difficult time.
Claims questions:920-628-6312
Report a death
Settlement options brochure (PDF)
Grief & financial resources
Claims questions:
Long-term care insurance
Medicare supplement insurance
Disability income insurance
File a claim: 920-628-6714
What to expect in the claims process
We’ll get to work on your claim right away. So you can focus on other priorities.
Notify us
Report your claim so we can start the claim process.
Provide documentation
We’ll ask for proof of the medical expense, loss or injury.
Claims review
After receiving everything, we’ll review the information.
Payment
If approved, we’ll settle your claim and send a payment.
Notify us
Report your claim so we can start the claim process.
Provide documentation
We’ll ask for proof of the medical expense, loss or injury.
Claims review
After receiving everything, we’ll review the information.
Payment
If approved, we’ll settle your claim and send a payment.
Frequently asked questions
Answers to some of the most commonly asked claims questions. View all FAQs
How do I know if I am the beneficiary of a life insurance policy?
On behalf of all of us at Thrivent, please accept our heartfelt condolences on the passing of your loved one. We will be in contact with the beneficiaries of record within the next 10 days.
Losing a loved one is a difficult and deeply personal experience. While family and friends may provide emotional support, we have resources that can help you find comfort while guiding you through the decision-making process. These resources are available to you atthrivent.com/claims/condolence-resources .
We wish you peace and comfort during this difficult time.
Losing a loved one is a difficult and deeply personal experience. While family and friends may provide emotional support, we have resources that can help you find comfort while guiding you through the decision-making process. These resources are available to you at
We wish you peace and comfort during this difficult time.
When should I file a long-term care claim?
The claim should be filed when care is being received. Details about benefits and eligibility requirements can be found in your contract. Your claim coordinator can also walk you through the eligibility requirements.
When should I file a disability claim?
File a claim within 90 days from the date of disability using the Disability Income Claim Form. Thrivent will also accept notice from the Thrivent financial professional or the spouse of the insured. Submit the claim form via fax or mail:
- Fax the form to
800-225-2264 , attention Disability Claims, or - Mail the form to Thrivent, P.O. Box 8075, Appleton, WI 54912-8075.
Is there a time limit for filing Medicare supplement claims?
Yes, there is a time limit. Claims should be filed as soon as reasonably possible. In most states, claims must be filed within one year from the time proof of loss is required, unless there are extenuating circumstances.
Who can report the death of a Thrivent member?
Anyone can report the loss of a loved one. You don’t have to be a beneficiary.
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