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File a claim

Need to file an insurance claim? We’ll make the process as supportive, simple and swift as possible.
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Action Teams

If you want to make an impact in your community but aren't sure where to begin, we're here to help.
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Can’t find what you’re looking for? Need to discuss a complex question? Let us know—we’re happy to help.
Use the search bar above to find information throughout our website. Or choose a topic you want to learn more about.
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Claims

If you've lost a loved one or are managing health setbacks, we understand how overwhelmed you may feel. We're here to support you.

What type of claim are you making?

Start the claims process or call about an existing claim.
Death of a loved one
Please accept our sincere condolences during this difficult time.
Claims questions: 920-628-6312

Report a death
Settlement options brochure (PDF)
Grief & financial resources
Long-term care insurance
File a new claim: 920-628-6715
For existing claims: 920-628-6716

Long-term care claim guide (PDF)
Medicare supplement insurance
Members: 920-628-6717
Providers: 855-249-1283
Disability income insurance
File a claim: 920-628-6714

What to expect in the claims process

We’ll get to work on your claim right away. So you can focus on other priorities.
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Notify us
Report your claim so we can start the claim process.
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Provide documentation
We’ll ask for proof of the medical expense, loss or injury.
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Claims review
After receiving everything, we’ll review the information.
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Payment
If approved, we’ll settle your claim and send a payment.
the number 1 in a circle
Notify us
Report your claim so we can start the claim process.
the number 2 in a circle
Provide documentation
We’ll ask for proof of the medical expense, loss or injury.
the number 3 in a circle
Claims review
After receiving everything, we’ll review the information.
the number 4 in a circle
Payment
If approved, we’ll settle your claim and send a payment.

Frequently asked questions

Answers to some of the most commonly asked claims questions. View all FAQs
How do I know if I am the beneficiary of a life insurance policy?
Thrivent reaches out to the beneficiaries once all necessary information is received to report the death. This process is typically complete within 10 business days.
When should I file a long-term care claim?
The claim should be filed when care is being received. Details about benefits and eligibility requirements can be found in your contract. Your claim coordinator can also walk you through the eligibility requirements.
When should I file a disability claim?
File a claim within 90 days from the date of disability using the Disability Income Claim Form. Thrivent will also accept notice from the Thrivent financial professional or the spouse of the insured. Submit the claim form via fax or mail:
  • Fax the form to 800-225-2264 , attention Disability Claims, or
  • Mail the form to Thrivent, P.O. Box 8075, Appleton, WI 54912-8075.
Is there a time limit for filing Medicare supplement claims?
Yes, there is a time limit. Claims should be filed as soon as reasonably possible. In most states, claims must be filed within one year from the time proof of loss is required, unless there are extenuating circumstances.
Who can report the death of a Thrivent member?
Anyone can report the loss of a loved one. You don’t have to be a beneficiary.
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