Contact us
Talk to a real person, request information or connect with us.
We're here for you.
Give us a call
Hours: Monday–Friday, 7 a.m. to 6 p.m. CT
Phone: 800-847-4836
Fax: 800-225-2264
Locate a financial advisor near me
We're ready to provide ongoing, one-on-one support—no matter where you are on your financial journey.
File a claim
We are here to help guide you, answer your questions and do everything we can to make the claims process simple and straightforward.
Have a question? Need to purchase a contract or make a change to an existing one? The Virtual Advice Team can handle that—and more.
Call us at855-303-7402
Monday–Friday, 8 a.m. to 6 p.m. CST
Get to know us
Call us at
Monday–Friday, 8 a.m. to 6 p.m. CST
Frequently asked questions
What if I’m locked out of my account or having trouble with two-factor authentication?
If you’re locked out of your account, having trouble with two-factor authentication, or seeing a “login failed” message, please call 800-847-4836 and say "Thrivent.com" when prompted. Hours of operation: Monday–Friday, 7 a.m. to 6 p.m. CST.
Can I change, edit and delete my payment?
Yes, you may edit pending online payments when logged in to Payment Center.
- Select "Payment Activity" for the contract you want to edit.
- Choose the "Edit" or "Delete" link.
- Make and authorize the changes.
How do I direct Thrivent Choice Dollars®?
See the instructions here. For additional information, contact your financial advisor or call Client Services at 800-847-4836 and state "Thrivent Choice" at the prompt.
How do I view paperless statements online for annuities, insurance, mutual funds or quarterly reviews?
To view statements when logged in to My Thrivent:
ThriventFunds.com and log in.
- Follow the "View Statements & Documents" link.
- Select the statement you want to view under the "Document" column.
- Depending on your browser, you can choose to open your statement as a PDF or save it to your computer.
How do I update my personal information and change my address, phone number, email, church or financial profile online?
You may change your personal information online as follows:
ThriventFunds.com.
This information is used to contact you with important information and notifications about your Thrivent accounts and is separate from the phone number(s) and email used for login security purposes.
- Log in to
My Thrivent. - Follow the "Manage my profile" link.
- Follow the "Update personal information" link.
- Choose the "Edit" link in the field of information you need to change.
- Fill in the current information and click "Save."
This information is used to contact you with important information and notifications about your Thrivent accounts and is separate from the phone number(s) and email used for login security purposes.
If you're a member of the press or media and would like more information about Thrivent, we're happy to connect with you.
Contact media team
Newsroom
Thrivent has established a supplier registration process that must be completed by new suppliers if they desire to be considered for future sourcing activity initiated by Thrivent.
Registration form
The Virtual Advice Team is a team of licensed financial advisors and professionals available to assist you during designated business hours. Our team offers a full variety of products and services. If you prefer to meet with a local financial advisor or professional, our team can connect you with someone in your area. Whether you work with the Virtual Advice Team, or with a local Thrivent financial advisor or professional, there will generally be no difference in the fees and expenses you will incur.
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