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File a claim

Need to file an insurance claim? We’ll make the process as supportive, simple and swift as possible.

Action Teams

If you want to make an impact in your community but aren't sure where to begin, we're here to help.
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Contact support

Can’t find what you’re looking for? Need to discuss a complex question? Let us know—we’re happy to help.
Use the search bar above to find information throughout our website. Or choose a topic you want to learn more about.

Contact us

Talk to a real person, request information or connect with us.

Give us a call
Hours: Monday–Friday, 7 a.m. to 6 p.m. CT
Fax: 800-225-2264


Locate a financial advisor near me
We're ready to provide ongoing, one-on-one support—no matter where you are on your financial journey.

Find a financial advisor


File a claim
We are here to help guide you, answer your questions and do everything we can to make the claims process simple and straightforward.


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We’re excited to connect with you!

We will review your request and get back to you within 24–48 hours.

Financial clarity on your terms
Have a question? Need to purchase a contract or make a change to an existing one? The Virtual Advice Team can handle that—and more.

Call us at 855-303-7402
Monday–Friday, 8 a.m. to 6 p.m. CST

Get to know us

Frequently asked questions

Answers to some of the most commonly asked questions.

View all frequently asked questions
What if I’m locked out of my account or having trouble with two-factor authentication?
If you’re locked out of your account, having trouble with two-factor authentication, or seeing a “login failed” message, please call 800-847-4836 and say "" when prompted. Hours of operation: Monday–Friday, 7 a.m. to 6 p.m. CST.
Can I change, edit and delete my payment?
Yes, you may edit pending online payments when logged in to Payment Center.
  1. Select "Payment Activity" for the contract you want to edit.
  2. Choose the "Edit" or "Delete" link.
  3. Make and authorize the changes.
How do I direct Thrivent Choice Dollars®?
See the instructions here. For additional information, contact your financial advisor or call Client Services at 800-847-4836 and state "Thrivent Choice" at the prompt.
How do I view paperless statements online for annuities, insurance, mutual funds or quarterly reviews?
To view statements when logged in to My Thrivent:
  1. Follow the "View Statements & Documents" link.
  2. Select the statement you want to view under the "Document" column.
  3. Depending on your browser, you can choose to open your statement as a PDF or save it to your computer.
To view statements for Thrivent Mutual Funds accounts opened online, go to and log in.
How do I update my personal information and change my address, phone number, email, church or financial profile online?
You may change your personal information online as follows:
  1. Log in to My Thrivent.
  2. Follow the "Manage my profile" link.
  3. Follow the "Update personal information" link.
  4. Choose the "Edit" link in the field of information you need to change.
  5. Fill in the current information and click "Save."
Please note: Any changes made to mailing address and email on My Thrivent will also update the same information for Thrivent Mutual Funds accounts you opened online at

This information is used to contact you with important information and notifications about your Thrivent accounts and is separate from the phone number(s) and email used for login security purposes.
Press & media
If you're a member of the press or media and would like more information about Thrivent, we're happy to connect with you.

Contact media team
Vendor request
Thrivent has established a supplier registration process that must be completed by new suppliers if they desire to be considered for future sourcing activity initiated by Thrivent.

Registration form
The Virtual Advice Team is a team of licensed financial advisors and professionals available to assist you during designated business hours. Our team offers a full variety of products and services. If you prefer to meet with a local financial advisor or professional, our team can connect you with someone in your area. Whether you work with the Virtual Advice Team, or with a local Thrivent financial advisor or professional, there will generally be no difference in the fees and expenses you will incur.