Thrivent is committed to safeguarding the information we collect. Information we gather is only disclosed to outside organizations that are performing services for us or on our behalf, or as permitted by law. Please review this policy to help you better understand our views and practices regarding the collection, protection, disclosure, and use of information collected as part of one or more workforce processes.
For all other consumers, you can review our privacy practices by accessing our consumer
How it is collected, used, and disclosed
Thrivent may collect personal information (information that can be used to identify you as an individual), including sensitive personal information, as described further in this policy.
Most personal information is collected directly from you or from others you have authorized to provide information to us on your behalf. However, during regular recruitment activities we may leverage third-party sources including social media platforms (such as LinkedIn) and websites (such as job boards) to collect publicly available personal information about prospective and current candidates. If you have a social media profile on sites such as LinkedIn, Twitter, or Facebook that’s visible to the public, we may review them and use available contact information to contact you. The public availability and use of your personal information by these social media and third-party websites is discussed in their respective privacy policies.
For all categories of information discussed below, information is disclosed:
- To our service providers: To fulfill your request or to complete an operational function for Thrivent, such as administering benefits.
- To government agencies and regulators: To demonstrate Thrivent’s compliance with various laws and regulations.
- For a legal proceeding or action: Information may be disclosed as required by a legal proceeding, litigation, or subpoena.
In addition to the detail provided below, Thrivent may collect and use any of the information in the referenced categories for business purposes or processes, such as:
- Retention and supervision of written correspondence. This includes freeform text fields on our website, any email sent to or from a Thrivent email domain, any messages sent via a chat functionality, and any text messages sent or received through one of Thrivent’s approved text message platforms. This retention and supervision is required, to comply with legal obligations. Additional uses of the content of any written correspondence are discussed below.
- Collection and processing of information using artificial intelligence (AI) or robotic process automation (RPA), to streamline internal business processes.
- Data and analytics, to determine if members of our workforce are adequately performing in their role, engaged, meeting organizational expectations, and making decisions in the best interest of our clients.
Categories of Personal Information
- Dependent information—We utilize this information to administer Thrivent-sponsored benefits.
- Thrivent ID—Upon hire, members of the internal workforce are assigned a Thrivent identification number. This number will be used to authenticate your access to Thrivent technology as well as to track your interactions with various Thrivent applications and web pages.
- Meeting organizers, as an attendee for virtual or live events
- Other Thrivent employees, as part of an internal employment profile(s)
- For marketing purposes, with any client preferences being honored, as applicable.
We may also request information regarding your religious affiliation, such as church congregation, for certain positions on one or more of our board of directors. This information is necessary to ensure that we are meeting the criteria necessary to retain our status as a fraternal benefit society.
- Expense reimbursement—We will request itemized receipts of your purchases.
- Investment practices—Trade practices of "supervised" and "access" persons are monitored to ensure that they do not violate anti-fraud rules, such as insider trading.
- Background checks—This process may reveal information related to previous bankruptcy filings or financial fraud incidents. This information may be used to exclude or limit your ability to perform certain roles based on laws and regulations.
- Garnishment actions—If any personal legal proceedings result in liens or other garnishment actions being issued against you, Thrivent may be required to collect and/or disclose additional information about you, your employment status and compensation, and judgment details related to the garnishment action as permitted by applicable law.
- Adoption assistance—Reimbursement under our adoption assistance benefit will necessitate itemized receipts to prove that expenses were made for qualifying purposes.
Certain applications that you have access to as part of your employment relationship with Thrivent may allow for use of biometrics for more expedited authentication. In these cases, Thrivent does not collect the biometric information but instead relies on a service provider to determine authenticated access.
When you apply for a position at Thrivent we ask if you would like to provide us with a link to your LinkedIn profile. It is not required that you do so. This information is reviewed for additional hiring criteria only. This information is not disclosed.
Thrivent also uses silent monitoring techniques to monitor its workforce. All activities conducted while on premises or while using Thrivent equipment, including email, are subject to monitoring. Monitoring provides Thrivent the ability to: assure quality service, protect the company, conduct investigations, and centrally organize business-related materials and records across users.
- Licensed persons—If you have one or more security licenses, we will request that you provide information to us about your involvement with other business entities. We will need to understand your role and the nature of the business to ensure that we, and in effect, you, are in compliance with outside business activity laws.
- Background checks—As part of your application, we may inquire about any previous misconduct in a professional setting. In addition, Thrivent, through a third party, may conduct a background check on prospective workforce members and periodic checks on current workforce members. This process will gather information about you, including professional/ employment information, from multiple sources. This information may be used to exclude or limit your ability to perform certain roles based on risk and compliance considerations.
- Military service—If you request to take a leave from your employment with Thrivent to fulfill military service orders, we will request to obtain details regarding your orders for documentation purposes.
- Tuition assistance—If you are eligible, and request to take advantage of our tuition assistance program, we will collect information from you regarding your enrollment, degree progress, and transcripts to ensure that you're in compliance with the tuition assistance policy.
The other types of personal information that Thrivent may collect during the course of any employment relationship include:
- Signatures—Thrivent may collect a digital or wet signature on various forms required to be gathered as part of the onboarding process.
- Bank account numbers—Thrivent requires that you provide bank routing and account numbers for direct deposit of your paycheck or expense reimbursement.
- Medical/health information—This information is collected from or about you only to the extent that such information is related to an applicable law/regulation or public health matter. This could include, but is not limited to, requests or claims made under the Family and Medical Leave Act, Americans with Disabilities Act, workers’ compensation statutes, or the Occupational Safety and Health Act. The specific pieces of information collected and the detail necessary varies depending on the circumstances.
- Exclusions—While Thrivent does provide employer-sponsored health, life, and disability insurance, Thrivent does not receive any identifiable health information regarding workforce, spouse/domestic partner, or dependent medical care or payment for care. This includes information you choose to provide to any quoting or estimation tools available for your use when determining insurance coverage needs.
As part of your employment relationship with Thrivent, we may collect one or more of these data elements, as is discussed in relevant categories above.
How can you update your personal information through Workday?
By accessing your Workday profile, you can update your professional and contact information, such as resume, address, email address, and phone number. You may also update other information retained in your Workday profile, such as dependents, beneficiaries, or benefits elections, however, some of these actions may require additional validation by Thrivent before changes can become effective.
How can you update your personal information without Workday access?
For all workforce members, it is important that you keep your contact information current. Even post-termination, it is important to keep your contact information current so that Thrivent can appropriately administer any benefits that you are entitled to.
If you do not have access to make changes to your personal information via Workday, you can contact the Thrivent Human Resources Helpline:
Internal: 628-6414 or 844-6414
External: 1-800-847-4836, say the word "Directory" and enter extension 6414 when prompted.
How do we secure the information we collect?
Thrivent has standards of security to protect your data by putting in place physical, technical and administrative safeguards. The technology we use to protect your data is reviewed and improvements are implemented as needed.
Authorized employees and representatives are permitted to access and use data about you for approved business purposes. All members of our workforce must complete all required training to ensure they understand and follow established policies and laws when using your data.
Questions or comments?
You can also send a written inquiry to:
Attn: Privacy Office
4321 N. Ballard Rd.
Appleton, WI 54919