Thrivent is committed to safeguarding the information we collect. Information we gather is only disclosed to outside organizations that are performing services for us or on our behalf, or as permitted by law. Please review this policy to help you better understand our views and practices regarding the collection, protection, disclosure, and use of information collected as part of one or more workforce processes.
For all other consumers, you can review our privacy practices by accessing our consumer
How it is collected, used, and disclosed
Thrivent may collect personal information (information that can be used to identify you as an individual), including sensitive personal information, as described further in this Policy.
Most personal information is collected directly from you or from others you have authorized to provide information to us on your behalf. However, we may leverage third-party sources including social media platforms (such as LinkedIn) and websites (such as job boards) to collect publicly available personal information about you. If you have a social media profile on sites such as LinkedIn, Twitter, or Facebook that’s visible to the public, we may review them and use available contact information to contact you. The public availability and use of your personal information by these social media and third-party websites is discussed in their respective privacy policies.
For all categories of information discussed below, information is disclosed:
- To our service providers: To fulfill your request or to complete an operational function for Thrivent, such as administering benefits.
- To government agencies and regulators: As required by applicable laws and regulations.
- For a legal proceeding or action: Information may be disclosed as required by a legal proceeding, litigation, or subpoena.
In addition to the detail provided below, Thrivent may collect and use any of the information in the referenced categories for business purposes or processes, such as:
- Retention and supervision of written correspondence. This includes freeform text fields on our website, any email sent to or from a Thrivent email domain, any messages sent via a chat functionality, and any text messages sent or received through one of Thrivent’s approved text message platforms. This retention and supervision is required to comply with legal obligations. Additional uses of the content of any written correspondence are discussed below.
- Collection and processing of information using artificial intelligence (AI), and algorithms, including machine learning and robotic process automation (RPA), to streamline internal business processes.
- Data and analytics, to determine if members of our workforce are adequately performing in their role, engaged, meeting organizational expectations, and making decisions in the best interest of our clients.
Please note that Thrivent has the right to access, log, archive, monitor, and restrict all aspects of its information and systems. An individual’s use of Thrivent’s tools, reports, and applications may be tracked, shared, recorded, and used for business, training, and quality control purposes. Users should have no expectation of privacy while using Thrivent’s information and systems.
Within the scope of this Policy, any information collected is retained according to Thrivent’s record retention policy and applicable laws and regulations.
Categories of Personal Information
- Dependent information—We utilize this information to administer Thrivent-sponsored benefits.
- Thrivent ID—Upon hire, members of the internal workforce are assigned a Thrivent identification number. This number will be used to authenticate your access to Thrivent technology as well as to track your interactions with various Thrivent applications and web pages.
- Meeting organizers, as an attendee for virtual or live events
- Other Thrivent employees, as part of an internal employment profile(s)
- For marketing purposes, with any client preferences being honored, as applicable.
We may also request information regarding your religious affiliation, such as church congregation, for certain positions on one or more of our board of directors. This information is necessary to ensure that we are meeting the criteria necessary to retain our status as a fraternal benefit society.
- Expense reimbursement—We will request itemized receipts of your purchases.
- Investment practices—Trade practices of "supervised" and "access" persons are monitored to ensure that they do not violate anti-fraud rules, such as insider trading.
- Background checks—This process may reveal information related to previous bankruptcy filings or financial fraud incidents. This information may be used to exclude or limit your ability to perform certain roles based on laws and regulations.
- Garnishment actions—If any personal legal proceedings result in liens or other garnishment actions being issued against you, Thrivent may be required to collect and/or disclose additional information about you, your employment status and compensation, and judgment details related to the garnishment action as permitted by applicable law.
- Adoption assistance—Reimbursement under our adoption assistance benefit will necessitate itemized receipts to prove that expenses were made for qualifying purposes.
Certain applications that you have access to as part of your employment relationship with Thrivent may allow for use of biometrics for more expedited authentication. In these cases, Thrivent does not collect the biometric information but instead relies on a service provider to determine authenticated access. Concerning authentication through Thrivent owned equipment, biometric information will be collected. Images of your fingerprint are not stored.
Thrivent also uses silent monitoring techniques to monitor its workforce. All activities conducted while on premises or while using Thrivent equipment, including email, are subject to monitoring. Monitoring provides Thrivent the ability to: assure quality service, protect the company, conduct investigations, and centrally organize business-related materials and records across users.
- Licensed persons—If you have one or more security licenses, we will request that you provide information to us about your involvement with other business entities. We will need to understand your role and the nature of the business to ensure that we, and in effect, you, are in compliance with outside business activity laws.
- Background checks—As part of your application, we may inquire about any previous misconduct in a professional setting. In addition, Thrivent, through a service provider or contractor, may conduct a background check on prospective workforce members and periodic checks on current workforce members. This process will gather information about you, including professional/ employment information, from multiple sources. This information may be used to exclude or limit your ability to perform certain roles based on risk and compliance considerations.
- Military service—If you request to take a leave from your employment with Thrivent to fulfill military service orders, we will request to obtain details regarding your orders for documentation purposes.
- Tuition assistance—If you are eligible, and request to take advantage of our tuition assistance program, we will collect information from you regarding your enrollment, degree progress, and transcripts to ensure that you're in compliance with the tuition assistance policy.
The other types of personal information that Thrivent may collect during the course of any employment relationship include:
- Signatures—Thrivent may collect a digital or wet signature on various forms required to be gathered as part of the onboarding process.
- Bank account numbers—Thrivent requires that you provide bank routing and account numbers for direct deposit of your paycheck or expense reimbursement.
- Medical/health information—This information is collected from or about you only to the extent that such information is related to an applicable law/regulation or public health matter. This could include, but is not limited to, requests or claims made under the Family and Medical Leave Act, Americans with Disabilities Act, workers’ compensation statutes, or the Occupational Safety and Health Act. The specific pieces of information collected and the detail necessary varies depending on the circumstances.
- Exclusions—While Thrivent does provide employer-sponsored health, life, and disability insurance, Thrivent does not receive any identifiable health information regarding workforce, spouse/domestic partner, or dependent medical care or payment for care. This includes information you choose to provide to any quoting or estimation tools available for your use when determining insurance coverage needs.
As part of your employment relationship with Thrivent, we may collect one or more of these data elements, as is discussed in relevant categories above.
How can you update your personal information through Workday?
By accessing your Workday profile, you can update your professional and contact information, such as resume, address, email address, and phone number. You may also update other information retained in your Workday profile, such as dependents, beneficiaries, or benefits elections, however, some of these actions may require additional validation by Thrivent before changes can become effective.
How can you update your personal information without Workday access?
For all workforce members, it is important that you keep your contact information current. Even post-termination, it is important to keep your contact information current so that Thrivent can appropriately administer any benefits that you are entitled to.
If you do not have access to make changes to your personal information via Workday, you can contact the Thrivent Human Resources Helpline:
Internal: 628-6414 or 844-6414
External: 1-800-847-4836, say the word "Directory" and enter extension 6414 when prompted.
INFORMATION FOR CALIFORNIA RESIDENTS
The following section applies to members of Thrivent’s workforce residing in California and who are provided specific privacy rights under the California Consumer Privacy Act as modified by the California Privacy Rights Act (collectively, the “CCPA”). As a California resident, you have the right to know about the personal information we collect, use, and disclose. These sections do not apply to California residents who are Thrivent customers. If you are a Thrivent customer, please refer to our
Sale and Sharing of Personal Information
Thrivent does not sell or share, under definitions provided by the CCPA, your personal information.
Sensitive Personal Information
Disclosure of Personal Information
All categories of personal information we collect may be disclosed for a business purpose. Generally, this involves disclosures to service providers and contractors under the following circumstances: to administer employee benefits, payroll, auditing, compliance with regulatory inquiries or requests, detecting and preventing security incidents, and technical functionality improvements.
Minors under 16
We do not knowingly share or sell the personal information of minors under the age of 16 years of age.
Residents of California also have the following rights regarding personal information collected from you or collected about you from other sources. You, or your designated authorized agent, may elect the following:
- Right to access. You may request that we provide you with specific pieces of personal information we have collected about you
- Right to know. You may request that we disclose to you:
· the categories of information we collected about you,
· the categories of sources from which your personal information is collected,
· the business or commercial purpose for collecting your personal information.
- Right to opt out of sale or sharing. Thrivent does not sell or share your personal information with third parties, as defined in the CCPA.
- Right to correct. You may request correction of inaccurate personal information.
- Right to delete. You may request the deletion of personal information we collected about you, which we will comply with unless it is necessary for us to retain the information, in accordance with exceptions provided by law.
To make any of the above requests, please click
Rest assured that we will not discriminate against you if you choose to exercise any rights prescribed to you by law.
While the CCPA allows an authorized agent to act on your behalf, we may request written permission from you before honoring any requests made by an authorized agent. Any identity verification, noted below, will still need to be completed by you directly.
If there is a need to verify your identity prior to releasing information in accordance with your request, we will contact you at the phone number you provided in your request submission. At that time, we will conduct additional knowledge-based authentication to ensure that only those people who have a legal right to obtain information can do so.
How do we secure the information we collect?
Thrivent has standards of security to protect your data by putting in place physical, technical and administrative safeguards. The technology we use to protect your data is reviewed and improvements are implemented as needed.
Authorized employees and representatives are permitted to access and use data about you for approved business purposes. All members of our workforce must complete all required training to ensure they understand and follow established policies and laws when using your data.
Questions or comments?
You can also send a written inquiry to:
Attn: Privacy Office
4321 N. Ballard Rd.
Appleton, WI 54919