Thrivent will never charge you to participate in a texting program; however, your standard carrier rates may apply. Be sure to check your mobile carrier plan for details.
Please note that, in general, texting is not a secure mode of communication and no sensitive personal information should be provided via text. In accordance with our policy, Thrivent will never ask you to send personal information via text.
You may receive links to webpages or forms via text. While Thrivent would never intentionally send you a malicious link, you should only click links that you are expecting or that you are familiar with
Communications with a Financial Professional
Connect with a Thrivent Financial Professional (FP) via text and discuss business relationship issues or products and services you own or have expressed interest in. For example, you could inquire when your next educational event is or ask who you can contact about learn more about a product or service. You can also receive timely reminders about future appointments! However, you will not be able to request trades or perform other product transactions via text, and you will not be able to send attachments to, nor receive attachments from, a Thrivent FP via text. Also, we will not text you personally identifiable financial, health, or sensitive information and you should not text financial, health, or sensitive personal or confidential information, such as your Social Security Number, member ID, driver's license number, financial account number or medical information, as the communications are not secure.
Thrivent FPs will not use texting to market to you.
If you are an existing Thrivent customer and you have a mobile phone number on file, you have provided implied consent to allow your FP to text you regarding your Thrivent relationship. In all other cases, a Thrivent FP will need to obtain consent before starting a text dialogue with you. Your consent can be provided verbally or will be implied based upon your actions, such as providing a Thrivent FP your mobile phone number or by your initiation of a text communication to the FP's text message number.
If you wish to no longer receive texts from a Thrivent FP, you can text "STOP" to the FP's text message number. You will receive one confirmation message to verify that you have been opted-out. If you wish to opt-out of all FP texting, visit the Opt Out of Financial Professional Texting page and choose to no longer receive texts from any Thrivent FP. You may also opt-out of all FP texting by calling our call center at 1-800-847-4836 and say "texting" when prompted.
If you previously opted-out of texts by responding "STOP" to a Thrivent FP's text message number and you now wish to begin texting with that FP again, you can text "UNSTOP" to the FP's text message number. However, if you previously opted-out of all FP texting, you will need to call our call center and request that you be removed from the all-FP texting opt-out list before any FP will be able to communicate with you via text.
The frequency of texts received will depend on the level of interaction you have with a Thrivent FP.
You may text GETINFO to the FP's text number at any time to receive additional assistance. You may also call our call center if you have any questions or concerns.
By participating in any Thrivent texting program, you understand and agree with the following:
- You can opt out of texting at any time by following the processes prescribed above.
- Texts may be sent through an automated telephone dialing system.
- All text communications may be retained by Thrivent as evidence of your interactions with us.
- You will notify us of any changes to your mobile number and to update your account, as applicable, to reflect any changes.
- Your carrier may prohibit or restrict certain mobile features and certain mobile features may be incompatible with your carrier or mobile device. Thrivent is not responsible for these limitations and that you should contact your carrier with questions regarding these issues.
You may contact our call center by calling us toll-free at 1-800-847-4836. We are available to answer calls between the hours of 7 a.m. and 6 p.m., Central time Monday - Friday.