I’m proud to be part of the team continually improving the digital experiences of our clients. How do we do it? First and most importantly, we listen to you! Then, our teams apply their expertise to deliver, test and improve digital experiences that better meet your needs.
You may have noticed improvements, ranging from the way you log in to how you locate key information such as documents, membership benefits and generosity programs. Our goal is to help you get the most out of your Thrivent relationship at your convenience—no phone call or appointment required.
If you haven’t already, please consider creating an online account. And once you have one, check back frequently, because we always are making updates. Highlights from the past year include:
Improvements to online bill pay
- Make one-time billed payments for insurance and annuity accounts.
- Set up autopay and manage group billing for combined contracts and accounts.
Streamlined access to mutual funds transactions
- Easily boost your investments with streamlined purchase and exchange flows.
- Redeem mutual funds directly within thrivent.com.
Delegated account access for sharing account information
- View account information and documents for accounts shared with you.
Online beneficiary and suitability change capabilities
- Manage your beneficiary information online—no forms needed.
- Quickly update your information to ensure your products and services are the right mix to complement your financial picture.
Easier access to generosity and membership benefits like directing
And finally, I encourage you to join our paperless eDelivery program. It’s a great way to stay organized, help cut costs for our membership and save resources for the planet.
It’s a pleasure building new features for your online accounts. We hope the experiences we’ve created for you are truly making your life easier.
Kevin Kastenholz is the vice president of Digital Client Experience at Thrivent.
