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Strong through the storm

“We know this is a time of uncertainty given the evolving coronavirus (COVID-19) situation in the U.S. and around the globe. As always, but especially now, we are committed to serving our members, clients and their families.

Rest assured, Thrivent is a strong and stable diversified financial services organization that is well-positioned to not only weather, but thrive during this storm. Our strong capital and surplus positions will allow us to deliver on our past and future commitments to our clients.

Our financial professionals and call centers are ready to provide reassurance and guidance to you and all our clients – just give us a call.

We are here, ready to help.”
–Terry Rasmussen, President and CEO

How Thrivent is responding to the COVID-19 situation


For our clients

For our workforce

For our members and communitites


For our clients

As a financially strong and stable organization, Thrivent is here to help you navigate times of uncertainty. For more than 100 years, we’ve been supporting our clients through times like these, helping them take steps to feel confident about their finances.

We know the impact of COVID-19 is being felt far and wide. Rest assured, we’re here to discuss your questions and concerns. If you don’t have a financial professional, you can find one here or call us at 1-855-249-4738 to speak to a Thrivent Financial Guidance Team member.

We understand the devastating impacts of COVID-19, including financial difficulties. At this time, Thrivent is offering an extended grace period for life and health insurance products. Thrivent will not lapse your contract due to non-payment of premiums during the pandemic. If you are affected by COVID-19 and are having difficulty making payments related to your Thrivent products, please contact us at 1-800-847-4836.

In addition, Thrivent Federal Credit Union is offering assistance and resources to those who may be experiencing financial hardship. Learn more here. If you’d like to talk with one of our customer care professionals directly, please call 1-866-226-5225.

Finally, with all that’s happening around us, we understand the need for up-to-date financial information, especially as it relates to the markets. See below for commentary written by our team of investments experts:

Recent "Wall Street to Your Street" posts:
Navigating Today’s Markets (7 min)– Hear from Terry Rasmussen, CEO; David Royal, Chief Investment Officer; and Vibhu Sharma, Chief Financial Officer

For our workforce

The health and well-being of our workforce and their families is integral to our decisions. Thrivent is committed to protecting the health and safety of our workforce while ensuring business operations continue so we’re able to provide excellent service to our clients. The steps we’re taking include:

  • Thrivent is implementing a work-from-home requirement for most positions at all Thrivent locations through May 31, 2020. Thrivent financial professionals are strongly encouraged to utilize technology to meet virtually with clients. The only individuals who will be onsite are those who support critical business processes that cannot be executed remotely.
  • Canceling all international and non-essential domestic business travel through May 31, 2020.
  • Transitioning meetings and events to virtual engagements if possible; canceling or postponing those that need to be held in person.
  • In keeping with the guidance from the CDC, Thrivent is closing its corporate offices to visitors, including vendors, contractors and business partners.

We will adjust our guidance as we receive further information from the CDC.

For our members and communities

We strongly encourage you to review and adhere to guidelines provided by the Centers for Disease Control and Prevention as well as additional guidelines by public and health officials in your community.

Thrivent is holding Thrivent Member Network (TMN) Events virtually whenever possible, and canceling or postponing those events that can only be held in person.

Your Community Engagement Team will be sharing specific information about events and activities in your region as changes are made. Watch for updates on your TMN page on Thrivent.com.

Regarding Thrivent Action Teams, many members are choosing to postpone previously scheduled events or move those events online for the safety of participants and their communities. Thrivent is automatically extending all Thrivent Action Teams originally scheduled for March or April through June 30, 2020. If you would like a longer extension or would prefer to cancel, please email fraternal@thrivent.com or call our Member Connection Center at 800-847-4836 and say "Action Teams" at the prompt.

We know our members are eager to support their communities during this unprecedented time. Click here for ideas from Thrivent on how you can do good from home, including virtual volunteer opportunities.

Now more than ever is the time to lift up and support each other. As of April 9th, the amazing generosity and action of over 45,000 Thrivent members along with their friends, family and neighbors generated $12.5 million of much-needed financial support to over 17,000 for non-profits organizations and churches around the country.

The Thrivent Foundation is complementing the generosity of Thrivent’s members by donating $150,000 to three relief funds in the Fox Cities and Twin Cities – the communities where Thrivent’s corporate offices are located – to support people and non-profits impacted by COVID-19. The Foundation is also providing its partners with general operating funds to help them offset the initial burden COVID-19 has placed on their capacity.

Additional information

To see how Thrivent Member Networks events and activities are affected by the coronavirus situation, visit your region's TMN page on Thrivent.com.

To learn more about church loan relief options, click here.

New CARES Act seeks to assist individuals and businesses during the COVID-19 crisis. Learn more about the key provisions.

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