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File a claim

Need to file an insurance claim? We’ll make the process as supportive, simple and swift as possible.
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Need advice?

The best financial guidance should focus on your personal goals and dreams. And that takes a personal connection.
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Contact support

Can’t find what you’re looking for? Need to discuss a complex question? Let us know—we’re happy to help.
Use the search bar above to find information throughout our website. Or choose a topic you want to learn more about.
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Coping with grief and loss

Losing a loved one is a difficult and deeply personal experience. While family and friends may provide emotional support, our resources can help you find comfort while guiding you through the decision-making process.

Here for you in times of need

Few things in life compare to the pain of losing someone you love. We have resources to help you begin the healing process.
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Emotional &
spiritual support

This thoughtful book offers biblically based insights for healing from loss—emotionally and spiritually.

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Support for
grieving parents

If you or someone you know has experienced a miscarriage, a stillbirth or the loss of a newborn, this special care package offers comfort in the time of grief.

Order the care package

Grants for grieving parents

We offer a $5,000 grant to eligible clients who are coping with a stillbirth or the loss of a newborn child to help with expenses and self-care.

Apply for the grant
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Practical advice

Find step-by-step guidance for dealing with the practical and financial aspects of loss.

Cover of the book Grieving with hope

Emotional &
spiritual support

This thoughtful book offers biblically based insights for healing from loss—emotionally and spiritually.

Care package seen from above

Support for
grieving parents

If you or someone you know has experienced a miscarriage, a stillbirth or the loss of a newborn, this special care package offers comfort in the time of grief.

Order the care package

Grants for grieving parents

We offer a $5,000 grant to eligible clients who are coping with a stillbirth or the loss of a newborn child to help with expenses and self-care.

Apply for the grant
Cover of the book Step by Step

Practical advice

Find step-by-step guidance for dealing with the practical and financial aspects of loss.

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Settling your loved one’s estate
The emotional toll of losing a loved one can make it difficult to think about practical matters. You can put off some tasks for a while, but it’s in your best interest to start addressing legal and financial matters early on.

We’re here for you when you’re ready
We can guide you through the decisions you’ll need to make to ensure assets – like retirement accounts and insurance policies – are distributed to the rightful beneficiaries.

Filing a claim
If your loved one owned insurance or investment products, you’ll need to file a claim as soon as possible. If any products were from Thrivent, you can file online, call 920-628-6312 or notify your Thrivent financial advisor.

File a claim

Frequently asked questions

Knowing which steps to take, and when to take them, can help you navigate the difficulties of losing someone special.

For help filing a claim with Thrivent, please refer to our Claims frequently asked questions.

For information on estate planning, refer to our Trust services frequently asked questions.
Who can report the death of a Thrivent client?
Anyone can report the loss of a loved one. It does not need to be a beneficiary.
How do I report the death of a Thrivent client?
The loss of your loved one can be reported to Thrivent by completing and submitting this Report the death of a loved one online form. If you'd prefer to talk to someone at Thrivent about the process for reporting your loss, please contact us at 920-628-6713 .
What documents will be needed?
The type of documentation needed varies by the type of product and beneficiary designation. Most annuity and insurance claims will require a death certificate and beneficiary election statement (28E form).
Does the death certificate need to be mailed?
Claims over $250,000 require a certified death certificate to be mailed.

Claims $250,000 and under require a copy to be faxed or mailed.
Where do I send or fax information to settle a death claim?
Our mailing address is:
Thrivent, Attn: Claims
4321 N. Ballard Rd.
Appleton, WI 54919

Faxes can be sent to 800-225-2264.
Do you need to update your will or estate plan?
Losing a loved one may cause you to think about your own finances, healthcare wishes and will. We're here to help, whenever you're ready.

Order your complimentary copy of our Will and Estate Planning Guide.
Member benefits and programs are not guaranteed contractual benefits. The interpretation of the provisions of these benefits and programs is at the sole discretion of Thrivent. Thrivent reserves the right to change, modify, discontinue, or refuse to provide any of the membership benefits or any part of them, at any time.

You should only purchase and keep insurance and annuity products that best meet the financial security needs of you and your family and never purchase or keep any insurance or annuity products to be eligible for nonguaranteed membership benefits.
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