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File a claim

Need to file an insurance claim? We’ll make the process as supportive, simple and swift as possible.

Action Teams

If you want to make an impact in your community but aren't sure where to begin, we're here to help.
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Contact support

Can’t find what you’re looking for? Need to discuss a complex question? Let us know—we’re happy to help.
Use the search bar above to find information throughout our website. Or choose a topic you want to learn more about.
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Coping with grief and loss

Losing someone you love is a difficult experience. And in the midst of it all, there are legal and financial matters that need attention. Whenever you're ready, we're here to provide helpful resources for coping with loss.

Grief support resources

Few things in life compare to the pain of losing someone you love. We have resources available to help you begin the healing process.

Grief does not follow neatly outlined stages. When you’re going through it, it feels like it will never end. But peace is possible, even alongside your heartache and pain. Grieving With Hope is a collection of short reflections that offer emotional and spiritual comfort in your time of loss.
If you or someone you know has experienced a miscarriage, stillbirth or the loss of a newborn, this care package is designed to offer comfort and healing. It includes an adult-sized blanket and the Grieving the Child I Never Knew devotional – originating from the personal journey of author Kathe Wunnenberg.
Jan 24, 2022
We offer $5,000 grants to eligible clients who are coping with the loss of a newborn or stillborn child, to help with emotional healing, expenses or self-care.
Dec 22, 2021
Practical advice
Even in your time of grief, there are practical matters that need your attention. Knowing what steps to take – and when – can help you navigate the financial, and legal challenges that come with the passing of a loved one.

Download the eBook

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Settling your loved one’s estate
The emotional toll of losing a loved one can make it difficult to think about practical matters. You can put off some tasks for a while, but it’s in your best interest to start addressing legal and financial matters early on.

We’re here for you when you’re ready
We can guide you through the decisions you’ll need to make to ensure assets – like retirement accounts and insurance policies – are distributed to the rightful beneficiaries.

Filing a claim
If your loved one owned insurance or investment products, you’ll need to file a claim as soon as possible. If any products were from Thrivent, you can file online, call 920-628-6312 or notify your Thrivent financial advisor.

File a claim

Frequently asked questions

Knowing which steps to take, and when to take them, can help you navigate the difficulties of losing someone special.

For help filing a claim with Thrivent, please refer to our Claims frequently asked questions.

For information on estate planning, refer to our Trust services frequently asked questions.
Who can report the death of a Thrivent client?
Anyone can report the loss of a loved one. It does not need to be a beneficiary.
How do I report the death of a Thrivent client?
The loss of your loved one can be reported to Thrivent by completing and submitting this Report the death of a loved one online form. If you'd prefer to talk to someone at Thrivent about the process for reporting your loss, please contact us at 920-628-6713.
What documents will be needed?
The type of documentation needed varies by the type of product and beneficiary designation. Most annuity and insurance claims will require a death certificate and beneficiary election statement (28E form).
Does the death certificate need to be mailed?
Claims over $250,000 require a certified death certificate to be mailed.

Claims $250,000 and under require a copy to be faxed or mailed.
Where do I send or fax information to settle a death claim?
Our mailing address is:
Thrivent, Attn: Claims
4321 N. Ballard Rd.
Appleton, WI 54919

Faxes can be sent to 800-225-2264.
Do you need to update your will or estate plan?
Losing a loved one may cause you to think about your own finances, healthcare wishes and will. We're here to help, whenever you're ready.

Download your complimentary copy of our Will and Estate Planning Guide.
Member benefits and programs are not guaranteed contractual benefits. The interpretation of the provisions of these benefits and programs is at the sole discretion of Thrivent. Thrivent reserves the right to change, modify, discontinue, or refuse to provide any of the membership benefits or any part of them, at any time.

You should only purchase and keep insurance and annuity products that best meet the financial security needs of you and your family and never purchase or keep any insurance or annuity products to be eligible for nonguaranteed membership benefits.