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Strong through the storm

We know this is a time of uncertainty given the evolving coronavirus (COVID-19) situation in the U.S. and around the globe. As always, but especially now, we are committed to serving our members, clients and their families. Rest assured, Thrivent is a strong and stable diversified financial services organization that is well-positioned to not only weather, but thrive during this storm. Our strong capital and surplus positions will allow us to deliver on our past and future commitments to our clients. Our financial professionals and call centers are ready to provide reassurance and guidance to you and all our clients—just give us a call. We are here, ready to help.”
–Terry Rasmussen, President and CEO

For our clients:

As a financially strong and stable organization, Thrivent is here to help you navigate times of uncertainty. For more than 100 years, we’ve been supporting our clients through times like these, helping them take steps to feel confident about their finances.

We know the impact of COVID-19 is being felt far and wide. Rest assured, we’re here to discuss your questions and concerns. If you don’t have a financial professional, you can find one here or call us at 1-855-249-4738 to speak to a Thrivent Financial Guidance Team member.

We understand the devastating impacts of COVID-19, including financial difficulties. If you’ve been affected by COVID-19 and are having difficulty making payments related to your Thrivent products, please contact us at 1-800-847-4836.

In addition, Thrivent Federal Credit Union is offering assistance and resources to those who may be experiencing financial hardship. Learn more here. If you’d like to talk with one of our customer care professionals directly, please call 1-866-226-5225.

Finally, with all that’s happening around us, we understand the need for up-to-date financial information, especially as it relates to the markets. See below for commentary written by our team of investment professionals:

For our workforce

Thrivent is committed to protecting the health and safety of our workforce while ensuring we continue to fulfill our purpose and provide excellent service to our clients. The steps we are taking include:

  • Equipping the majority of our workforce to work remotely with one another, our clients and community partners.
  • Implementing a measured and phased approach for returning to our offices across the country.
  • Maintaining return-to-work plans and guidelines to help keep our workforce, visitors and clients safe during each phase.
  • Conducting all group meetings and events virtually.

We will continue to revisit and adapt our plans as circumstances evolve, and we work in new ways to serve our clients and communities.

For our clients and communities

We strongly encourage you to review and adhere to guidelines provided by the Centers for Disease Control and Prevention  as well as additional guidelines by public and health officials in your community.

Thrivent is holding Thrivent Member Network (TMN) Events virtually whenever possible and canceling or postponing those events that can only be held in person.

Your Community Engagement Team will be sharing specific information about events and activities in your region as changes are made. Watch for updates on your TMN page on Thrivent.com.

We know our clients are eager to support their communities during this unprecedented time. Click here for ideas from Thrivent on how you can do good from home, including virtual volunteer opportunities.

Now more than ever is the time to lift up and support each other. In 2020, through the amazing generosity and action of Thrivent’s clients and its workforce, along with our friends, family and neighbors, our organization generated $22 million in much-needed financial support to churches, non-profits and individuals around the country in response to the COVID-19 pandemic.

Thrivent complemented the generosity of its clients by giving over $2 million to 54 organizations in our headquarter communities of the Twin Cities and Fox Cities to assist with COVID-19 relief and help individuals make meaningful progress toward family-sustaining employment and financial health in 2020.

Additional information

To see how Thrivent Member Networks events and activities are affected by the coronavirus situation, visit your region's TMN page on Thrivent.com.

To learn more about church loan relief options, click here.

New CARES Act seeks to assist individuals and businesses during the COVID-19 crisis. Learn more about the key provisions.

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