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File a claim

Need to file an insurance claim? We’ll make the process as supportive, simple and swift as possible.
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Need advice?

The best financial guidance should focus on your personal goals and dreams. And that takes a personal connection.
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Contact support

Can’t find what you’re looking for? Need to discuss a complex question? Let us know—we’re happy to help.
Use the search bar above to find information throughout our website. Or choose a topic you want to learn more about.

Technical support

Sooner or later, we all face tech issues with our online accounts. We’re here with the support you need to get back up and running.

Recommended Web Browsers

What browsers are recommended?
Our site is best accessed using one of the following browsers:
For the best experience, use the following browser settings and apps:
  • JavaScript enabled.
  • Cookies enabled.
  • Adobe Reader  (most current version).
  • If your browser's security settings are set too high, you may need to enter Thrivent.com as a trusted site.
Other browsers and settings may work, but we cannot guarantee quality access.
Why am I unable to view a PDF form?
Some PDF forms may not display correctly in some browsers. To view all PDF forms on our site, Adobe Reader should be installed. You may also need to follow additional steps to ensure quality access to PDF forms.

Internet Explorer: All forms should display correctly with Adobe Reader installed.

Safari: Some PDF forms may not display correctly within Safari. These forms should be downloaded to the computer (hold down the Control key while clicking the link, select "Download Linked File As," then choose a location on your computer), then open the PDF using Adobe Reader.

Firefox: Some PDF forms may not allow you to fill them in when viewed within the Firefox default PDF viewer. After opening up the PDF in Firefox, if you are presented with the "Open With Different Viewer" button in the upper-right, click this, then choose "Open with Adobe Reader." If you do not see this button, then the PDF is already displaying properly.

Chrome: Some PDF forms may not display correctly within Chrome. To correct this issue:
  1. Enter "chrome://plugins" in the URL address bar.
  2. Under "Chrome PDF Viewer," click "Disable."
  3. Make sure the "Adobe PDF Plug-In" is enabled.

FinanceWorks

What is FinanceWorks™?
FinanceWorks is a free online financial management solution offered by Thrivent Federal Credit Union and powered by Quicken that allows you to view all of your bank, investment and retirement accounts in an instant at one site.
How do I access my accounts in FinanceWorks™?
Log in to Thriventcu.com and choose "FinanceWorks." Access to FinanceWorks requires an active Thrivent Federal Credit Union online banking profile.
How do I troubleshoot error or issues with FinanceWorks™?
Contact Thrivent Federal Credit Union by phone at 866-226-5225 . Regular business hours are Monday to Thursday, 7 a.m. to 8 p.m.; Friday, 7 a.m. to 6 p.m.; and Saturday, 8 a.m. to 1 p.m., Central time.

Quicken

Can I download my brokerage account tax information into Quicken and TurboTax?
Yes, this can be done after accessing your member-specific user ID and PIN from Wealthscape Investor. If you are not already registered follow the steps below. Please contact us at 800-847-4836 and say "Brokerage" if you have questions.
  1. Go to Wealthscape Investor and click "Register Now."
  2. Enter your personal information to verify your identity and click "Next."
  3. Enter your Thrivent Brokerage account number and click "Next."
  4. After you see the message "We've verified your Identity," click "Register."
  5. Create a PIN and establish a security question and answer to help verify yourself in the future.
  6. Take note of your user ID and PIN as it will be required for Quicken and TurboTax access.
Get support
We’ve included the most commonly asked questions and resources but if you didn’t find your answer, we can help.
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