Frequently asked questions


eSignatures

Who do I contact with questions about this document?
Any questions regarding these documents should be directed to your financial professional.
How do I get back to my document?
Once all signers have finished signing the Thrivent document electronically, you will be notified via email. You can access the document by opening the completed notification email that is sent to you once all parties have finished signing. You will be asked to reauthenticate anytime you view it. Documents will be available for 14 days. To obtain a paper copy, please contact our Client Care Operations at 800-847-4836 .
Does the person who sent this to me know that I've signed and am done?
Once all signers have finished, the sender will receive an email notification that the document is completed.
How do I know who sent me this document?
The notification email you received contains the name and email address of the sender.
Often times, only the sender of the document can assist you with inquiries regarding the following:
  • The contents of the document / errors in the document
    For questions about the contents of the document or to request correction of errors in the document please contact the sender.
  • Access codes / Authentication
    If you never received an access code or are having trouble with the access code, the sender can provide the correct code or resend the envelope with a new code.
  • Failed authentication
    If you fail authentication three times, you must contact the sender to have them resend the envelope with a new code.
  • Envelope not accessible / Envelope correction in progress
    If the sender is correcting the envelope, they must finalize their corrections before you can access the document. Please contact sender regarding the corrections.
  • Finish button does not appear
    If the Finish button is not appearing, it is due to one or more incomplete required fields. Once a page has had all required fields met – A green check mark appears. If this does not resolve the issue, please reach out to the sender of the document to ask them to investigate. One possibility is that the document has overlapping tags, which can only be corrected by the sender.
Why do I keep getting notifications—how do I stop these?
Email notifications are sent on behalf of its users. Each sender has the ability to set how often to send email reminders.

Your options to stop receiving email reminders to sign:
  • Decline to sign
  • Complete signing
  • Contact the sender and ask them to Void/Cancel the document. You can simply "reply to" the email notification to contact the sender of the document.
17.2.1