MyThrivent
 

MyThrivent FAQ

Contact us by secure messaging, phone, fax or mail if you have any questions. Customer Service is available Monday – Thursday 7 a.m. – 8 p.m., Friday 7 am. – 6 p.m. Central Time. Call 800-THRIVENT (800-847-4836).

Forms

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Q: Where can I download an annuity, insurance, or mutual fund form?
A: Go to the Forms page within MyThrivent to view, download, save, or print a form. The System Requirements page may help you if a form does not download on your first attempt.
Q: Where do I find Chapter forms for Member Leaders and volunteers?
A: Go to the Tools & Resources page within Member Leader Resources to access forms, templates, and guides.

Make Payments

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Q: How do I pay a bill or make a payment/purchase?

A: You may pay online, by phone, by check or from another Thrivent product.

Go to the Make Payments page for online payment instructions or call the Member Interaction Center at 800-THRIVENT (800-847-4836). You will need the routing number for the financial institution and your checking or savings account number.

Otherwise, go to the Forms page to download a Billing & Payments form as needed.

Q: What is the Thrivent mailing address for my check?

A: Please make checks payable and send to the address shown below for the product being paid:

Fixed Insurance and Annuity Products and Loan Repayments

Thrivent Financial for Lutherans
PO Box 8062
Appleton, WI 54912-8062

Variable Insurance and Annuity Products

Thrivent Financial for Lutherans
PO Box 8060
Appleton, WI 54912-8060

Thrivent Mutual Funds – Additional Investments

Thrivent Investment Management Inc.
PO Box 219334
Kansas City, MO 64121-9334

Employer-Sponsored Qualified Plan Payments

Annuities and Mutual Funds (TSA / 403(b), 401(k), SEP, SIMPLE):

Thrivent Financial for Lutherans
4321 N. Ballard Road
Appleton, WI 54919

Brokerage Accounts1 (Retail, Thrivent Advisor, SELECT, etc.):

Checks must be made payable to National Financial Services (or NFS).

Brokerage & Advisory Services
Thrivent Investment Management Inc.
PO Box 8004
Appleton, WI 54912-9864

For express/overnight mail:

Brokerage & Advisory Services
Thrivent Investment Management Inc.
4321 N. Ballard Road
Appleton, WI 54919

Q: Can I set up automatic, recurring monthly direct payments?

A: Yes, you may set up direct payments from a checking or a savings account by submitting a Direct Payment form or using online banking. Or, you may establish on-going direct payments from another Thrivent product. Otherwise, employer billing, payroll deduction or government allotment may be established on some retirement plans.

Go to the Forms page to download a Billing & Payments form as needed.

Q: Can I schedule a payment or purchase on a weekend or holiday?
A: Yes, any payment scheduled on a weekend/holiday will automatically be applied to the next business day.

Billing

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Q: Where is my billing information?

A: You may view you billing information online when logged in to MyThrivent.

  1. Follow the "Manage Contract" link.
  2. Go to the Billing tab.
Q: How do I change my bill?

A: You may change your bill online, by phone, or in writing. Log in to MyThrivent to request online service.

  1. Follow the "Manage Contract" link.
  2. Go to the Billing tab.
  3. Follow the link to request "billing & payment changes."
  4. Expand the list for the desired services and follow the prompts.
  5. Scroll down and "Submit."

Or, call the Member Interaction Center at 800-THRIVENT (800-847-4836) to request service by phone.

Otherwise, go to the Forms page to download a form.
Q: Can I pay the bill for my husband, wife, son, daughter, or family member online through a group or third party bill?

A: Yes, with the exception of long term care, you may set up a group bill for contracts if the due dates are within 10 days of each other. Go to the Forms page to download a form. Once the group bill is established, the payer may log in to MyThrivent to view the billing information. Group bills may be paid online, by phone or by check.

Confirm/View Payments/Purchases

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Q: Did you receive my check, payment, or purchase?

A: When logged in to MyThrivent you may view payments as follows.

  1. Follow the "Manage Contract" or "Manage Account" link.
  2. Go to the Make a Payment tab or follow the link to "Purchase Shares/View Pending Purchases" to view pending payments/purchases.
Q: Where is my payment/purchase history?

A: When logged in to MyThrivent you may view a history of recent payments.

  1. Follow the "Manage Contract" or "Manage Account" link.
  2. Follow the "View transaction history" link (annuity), go to the Payment History tab (insurance), or follow the "History" link (mutual fund).

Edit Pending Transactions

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Q: Can I change/edit/delete my payment/purchase?

A: Yes, you may edit pending online payments when logged in to MyAccounts.

  1. Select the "Pay Now" or "Purchase Now" button.
  2. Choose the contract or account and "Submit."
  3. Select the radio button for the pending payment.
  4. Choose the link to "View," "Modify," or "Delete" the payment.
  5. Change the amount, effective date, and/or tax year as needed.
  6. Select the "Submit" button.
  7. Answer the Security Question.
  8. Select the "Submit" button.
  9. Choose "Yes" to authorize the transaction.
  10. Choose to print the confirmation or choose "Close Window."

Online Payments

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Q: How do I pay online?

A: Follow the instructions below. Go to the Make Payments page for more information.

  1. Log in to MyThrivent.
  2. Choose the "Pay Now" or "Purchase Now" button.
  3. Select the contract or account.
  4. Set up or select your bank account information.
  5. Fill in the payment amount and/or date as needed.
  6. Choose the "Submit" button.
  7. Answer the Security Question and "Submit."
  8. Authorize your payment or purchase by choosing "Yes."
  9. View and/or print the Confirmation of Pending Transaction and choose "Close Window."

Payment Processing Times

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Q: When will my payment or purchase be applied?

A: Please allow 5 to 7 business days for check payments to be processed.

Online payments are applied on the effective date selected. It may take up to 2 business days for a payment or purchase to post to your account.

Q: How do I change my premium allocation?

A: Premium allocation changes may be requested online (annuities only), by phone, or in writing.

Go to the Forms page to download a form.

Q: How do I change my annuity allocation online?

A: Log in to MyThrivent and follow these instructions.

  1. Follow the "Manage Contract" link.
  2. Go to the Allocation tab.
  3. Follow the "Perform annuity transaction" link.
  4. Choose Payment Allocation.
  5. Fill in the new allocation for your desired subaccount(s).
  6. Scroll down and "Continue."
  7. Choose "Yes" to confirm and submit your payment allocation.

Premium Allocations

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Q: What is my premium allocation?

A: The premium allocation describes how much of each payment is applied to each subaccount. You may view your premium allocation when logged in to MyThrivent.

  1. Follow the "Manage Contract" link.
  2. Go to the "Allocation" tab to view your Premium Allocation Information.

Otherwise, go to the Forms page to download a form.

Manage MyAccounts

Brokerage Account Services

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Q: How do I request a brokerage transaction or get money out of my account?

A: A Thrivent Financial representative may help you facilitate a trade. Customer Service is available for brokerage account owners Monday – Thursday 8 a.m. – 7 p.m., Friday 8 a.m. – 5 p.m. Call 800-THRIVENT (800-847-4836) and say "Brokerage" when prompted.

Q: Where should I send paperwork for a brokerage request?

A: Most forms may be faxed to Broker/Dealer and Investment Advisor (B/D and IA) Services at 816-218-1129. For some account transfer forms, you may need to mail us the originals.

Checks must be made payable to National Financial Services (or NFS).

Regular mail:

Brokerage & Advisory Services
Thrivent Investment Management Inc.
PO Box 8004
Appleton, WI 54912-9864

For express/overnight mail:

Brokerage & Advisory Services
Thrivent Investment Management Inc.
4321 N. Ballard Road
Appleton, WI 54919

Manage My Annuity

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Q: How do I request a withdrawal?

A: You may request an annuity withdrawal or partial surrender online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Contract" link.
  3. Choose the "Perform annuity transactions" link.
  4. Select "Partial Withdrawal" from the left navigation menu.
  5. Choose the delivery method: check or direct deposit. Follow the "Update Bank Information" link and fill in the routing number, account number, account type, and current financial institution as needed.
  6. Fill in or select the withdrawal amount.
  7. If it is a variable annuity, choose "Pro-rata" or "Specific subaccounts by dollar value" and fill in the amount to withdraw from each subaccount as needed.
  8. Select the "Continue" button.
  9. Choose the net amount you would like to receive considering the quoted withholding, charges, and/or adjustments.
  10. Choose "Modify Tax" button and change the federal and/or state withholding if desired and "Recalculate."
  11. Select the "Continue" button.
  12. Confirm the transaction, check the box to agree to all disclosures, and select the "Yes" button.

Otherwise, go to the Forms page to download a form.

Q: How do I request a variable annuity subaccount transfer or reallocation?

A: You may request a subaccount transfer for a variable annuity online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Contract" link.
  3. Go to the Allocation tab to view your current subaccounts.
  4. Follow the "Perform annuity transactions" link.
  5. Choose "Manage Subaccounts" from the left navigation menu.
  6. Select Total Reallocation, Partial Reallocation – Dollars, or Partial Reallocation – Percent.
  7. Fill in the new percentages for a total reallocation and check the box to change the premium allocation to make as needed. Or, fill in the dollar amount or percent to transfer from each subaccount and fill in the dollar amount or percent to transfer to each subaccount.
  8. Scroll down and select the "Continue" button.
  9. Confirm the transaction by choosing "Yes."

Otherwise, go to the Forms page to download a form.

Q: How do I change my variable annuity premium allocation?

A: You may request an allocation change for a variable annuity online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Contract" link.
  3. Go to the Allocation tab to view your current subaccounts.
  4. Follow the "Perform annuity transactions" link.
  5. Choose "Payment Allocation" from the left navigation menu.
  6. Fill in the new allocation percentages.
  7. Scroll down and select the "Continue" button.
  8. Confirm the transaction by choosing "Yes."

Otherwise, go to the Forms page to download a form.

Online Service for Mutual Fund Accounts

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Q: How do I redeem, take money out, or sell shares of my mutual fund account?

A: If available under your account registration, you may redeem mutual fund shares as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Account" link.
  3. Choose the "Sell Request" link.
  4. Choose the delivery method: check or direct deposit.
  5. Fill in the dollar amount, number of shares, percent of shares or choose sell all shares.
  6. Select the cost basis option, "Estimate Gain/Loss," and "Continue."

Otherwise, go to the Forms page to download a form.

Q: How do I transfer or exchange money between mutual funds?

A: You may request a mutual fund exchange to a new or existing fund online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Account" link.
  3. Choose the "Exchange Request" link.
  4. Fill in the dollar amount, number of shares, percent of shares or choose all shares.
  5. Select the existing fund and fill in the account number or select a new fund into which you want to exchange.
  6. Select the cost basis option, "Estimate Gain/Loss," and "Continue."

Otherwise, go to the Forms page to download a form.

Manage My Profile

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Q: How do I update my personal information, change my address, phone number, email, church, or financial profile online?

A: You may change your personal information online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Update My Personal Information" link.
  3. Choose the "UPDATE" link in the field of information you need to change.
  4. Fill in the current information and "Submit."
Q: How do I change my delivery preferences, program, or communication choices?

A: You may change you preferences online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Update My Personal Information" link.
  3. Choose "Preference Center" from the left navigation menu.
  4. Select "Email, U.S. Mail, or No Thanks, Yes, or No" for each item on the Document Delivery, Program Choices, and Communication Choices tabs as needed.
  5. Select the "Submit" button.

View the Go Paperless (3 min.) tutorial for audio/visual instructions.

If you are a brokerage client, view how to enroll in paperless delivery (Link opens in new window) (PDF, 863K) of your brokerage documents.

Change Password

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Q: How do I change my password?

A: You may change your password when logged in to MyThrivent.

  1. Follow the "Update My Personal Information" link.
  2. Choose Change Password from the left navigation menu.
  3. Fill in the old and new passwords and "Submit."
Q: What are the rules for my Password?

A: Your password must comply with the following rules. Passwords are not case sensitive.

  • Password is between eight and 20 characters and contains at least one number.
  • Passwords allow the following special characters:
    ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
  • Password must be different from your User ID.
  • Password cannot contain more than three of the same character in a row.
Q: How do I change my User ID?

A: Please call the Member Connection Center at 800-THRIVENT (800-847-4836) and say "Thrivent.com" when prompted. Customer Service is available to change your User ID Monday – Thursday 7 a.m. – 8 p.m., Friday 7 am. – 6 p.m. Central Time.

Change Security Questions

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Q: How do I change my security questions and/or answers?

A: You may change your security questions and answers when logged in to MyThrivent. Security question answers are not case sensitive.

  1. Follow the "Update My Personal Information" link.
  2. Choose Security Questions from the left navigation menu.
  3. Fill in your password.
  4. Select 3 security questions and fill in the answer for each and "Submit."

MyThrivent

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Q: What is MyThrivent?

A: MyThrivent provides access for you to view and manage your accounts and your profile, direct Thrivent Choice Dollars, and access forms online.

Q: What is Thrivent Choice?

A: The Thrivent Choice charitable grant program allows Thrivent members to influence how fraternal dollars impact their communities and congregations. More information is available on the Thrivent Choice Program Details page and the Program FAQ page.

Q: How do I direct my Thrivent Choice Dollars?

A: You may direct Thrivent Choice Dollars online as follows, or call 800-THRIVENT (800-847-4836) and say "Thrivent Choice" when prompted. Customer Service is available Monday – Thursday 7 a.m. – 8 p.m., Friday 7 am. – 6 p.m. Central Time.

  1. Log in to MyThrivent. If you are not already registered, choose "Register Now."
  2. Choose "Direct Choice Dollars."
  3. Enter a keyword for the organization name.
  4. Select the state to narrow your search.
  5. Scroll down and choose "Search."
  6. When you locate the desired organization, choose "Direct Now" and indicate "Direct All" or enter a dollar amount and "Submit."
  7. Check the box to acknowledge the Terms & Conditions of the Thrivent Choice® program by choosing, "Yes."
Q: Who may I contact if I have questions?

A: You may Contact Us through secure message email, phone, or U.S. Mail.

Customer Service hours are Monday – Thursday 7 a.m. – 8 p.m. and Friday 7 a.m. – 8 a.m. Central Time. Our phone number is 800-THRIVENT (800-847-4836).

Or, you may Request Contact from a Financial Representative or Find a Representative.

Q: What if I cannot make my request online or by phone?

A: You may go to the MyThrivent > Forms page to download a form.

Access Areas

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Q: Why should I register and log in to Thrivent.com?

A: If you register for full access and log in to Thrivent.com you may access MyThrivent, MyAccounts, Thrivent Choice, Lutherans Online, and Member Leader Administration Systems as needed.

Q: Why can't I view contracts or accounts for my wife, husband, son, or daughter?

A: Each owner must register and log in separately in order to maintain privacy.

Conservatorship & Guardianship

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Q: Do I need court documents for guardianship or conservatorship?

A: If you were appointed by a court to make legal decisions for someone else, fax or mail a copy of the court documents to inform Thrivent Financial.

Q: How do I get a guardian or conservator appointed?

A: An attorney may help you file a petition with the court.

Login

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Q: How do I log in?

A: Go to Thrivent.com. Fill in your User ID and Password. Then, choose "Log In." Next, answer your security question.

Q: What if I forgot my User ID?

A: You may request that your User ID be emailed to you online, or call the Member Connection Center at 800-THRIVENT (800-847-4836) to receive it by phone. Say "Thrivent.com" when prompted.

  1. Go to MyThrivent.
  2. Choose the "Forgot User ID" link.
  3. Fill in your email address and date of birth and "Continue."
  4. Retrieve the User ID from your email box.
  5. Go to MyThrivent.
  6. Enter your User ID and Password and "LogIn."
  7. Answer the Security Question.
Q: What if I forgot my password?

A: You may reset your password online or by calling the Member Connection Center at 800-THRIVENT (800-847-4836). Say "Thrivent.com" when prompted.

  1. Go to MyThrivent.
  2. Choose the "Forgot Password" link.
  3. Fill in your User ID, email address, date of birth and "Continue."
  4. Answer the Security Question and fill in and confirm a new password and "Submit." Note: Passwords must follow the following rules and are not case sensitive:
    • Password is between eight and 20 characters and contains at least one number.
    • Passwords allow the following special characters:
      ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
    • Password must be different from your User ID.
    • Password cannot contain more than three of the same character in a row.
  5. Go to MyThrivent.
  6. Enter your User ID and Password and "LogIn."
  7. Answer the Security Question.
Q: What if I don't know the answers to my security questions, got locked out, or received a "Login Failure" message.

A: Please call the Member Connection Center at 800-THRIVENT (800-847-4836) and say "Thrivent.com" when prompted. Customer Service is available to reset your security questions Monday – Thursday 7 a.m. – 8 p.m. and Friday 7 a.m. – 8 a.m. Central Time. Then, you may select new security questions when you log in to MyThrivent.

Secure Messaging

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Q: What is secure messaging?

A: Secure messaging allows you to correspond with Thrivent Financial through secure emails when logged in to MyThrivent.

Q: How do I view, send, or delete a secure message?

A: You may access Secure Messages as follows.

  1. Log in to MyThrivent.
  2. Scroll down to the Message Center in the bottom left corner and select the "Message Center" button.
  3. Choose the "Compose Message" button to write a new message. Or choose an existing message and use the icons to Reply, Delete, or View as needed.
  4. Close the window when done.

Power of Attorney

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Q: Why do I need a Power of Attorney document?

A: A copy of a Power of Attorney document must be faxed or mailed to Thrivent Financial before you may access information and transact for someone else.

Q: How do I get a Power of Attorney document?

A: An attorney may create a Power of Attorney document for you.

Registration

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Q: How do I register?

A: Go to Thrivent.com and choose the "Register Now" button on the top-right corner of the screen. Then, follow these steps:

  1. Fill in your Thrivent Member ID and birth date. Select the "Continue" button.
  2. Confirm your mailing address. Fill in your email address twice. Select the "Continue" button.
  3. Create a User ID and a Password. Select three unique Security Questions and Answers. Select the "Submit" button.
  4. Verify your registration is complete. Then, you may log in with your User ID, Password and Security Question Answer.
Q: Do cookies need to be enabled within my web browser?

A: Yes, you must enable cookies for Thrivent.com as a trusted site in order to register.

Q: What is my Thrivent Member ID number?

A: Your Thrivent Member ID is located on your Member ID card, statements or contracts/policies.

Q: What are the rules for my User ID?

A: Your User ID must comply with the following rules. User IDs are not case sensitive.

  • User ID is between 6 and 64 characters and may have no blank spaces
  • User IDs allow the following special characters: ! ~ , . $ ^ *
  • User ID must begin and end with a letter or a number.
  • User ID cannot be your Social Security number, member ID, email address or screen name.
Q: What are the rules for my Password?

A: Your password must comply with the following rules. Passwords are not case sensitive.

  • Password is between 8 and 20 characters and contains at least one number.
  • Passwords allow the following special characters:
    ` ~ & ( ) - _ = + [ ] { } | / ; : ' , . ?
  • Password must be different from your User ID.
  • Password cannot contain more than three of the same character in a row.
Q: Are Security Question Answers case sensitive?

A: No, security question answers are not case sensitive.

Tax Resource Center

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Q: When will I get my tax forms?

A: Go to the Tax Resource Center to view information about tax forms, mailing dates, and frequently asked questions.

Update Beneficiaries

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Q: How do I view or change my beneficiary on an annuity or insurance contract?

A: You may change your beneficiary online as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage Contract" link.
  3. Go to the Beneficiary tab to view the current beneficiary.
  4. Select the "Create New" button and follow the prompts to fill in the new beneficiary.
  5. Confirm the request and "Submit."

Otherwise, go to the Forms page to download a form.

Q: How do I view or change my beneficiary on a mutual fund account?

A: You may view your beneficiaries online but a form is needed to change your beneficiaries.

  1. Log in to MyThrivent.
  2. Follow the "Manage Account" link.
  3. Choose the link to "View Beneficiaries."
  4. Select the "Mutual Funds Beneficiary Designation Form."

Otherwise, go to the Forms page to download a form.

View MyAccounts

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Q: How do I view my personal annuity, insurance, mutual fund, or brokerage contract or account values?

A: You may view your contract and account values when logged in to MyThrivent as follows.

  1. Go to Thrivent.com.
  2. Enter your User ID and Password and select the "Log In" button.

    If you are not already registered, choose "Register Now" and follow the prompts.
  3. Follow the "Manage Contract," "Manage Account," or the "Access Account Details" link to view values and other details as needed.
Q: How do I view my business or trust mutual fund account values?

A: You may view your business or trust account mutual fund account values online as follows.

  1. Go to Thrivent.com.
  2. Select the type of account you would like to access from the drop-down menu.
  3. Select the type of mutual fund. Fill in the account number. Enter the Tax Identification Number (TIN). Fill in the Personal Identification Number (PIN). Select the "View Accounts" button.
Q: How do I view my business or trust brokerage account values?

A: You may view your business or trust brokerage account values online as follows.

  1. Go to Thrivent.com.
  2. Select the type of account you would like to access from the drop-down menu.
  3. Enter your User ID and PIN. Select the "Enter" button.
  4. Follow the "Access Account Details" link to view values.
Q: How do I view my credit union account values or access online banking?

A: Go to the Thrivent Federal Credit Union page and follow the link to go to Thriventcu.com (Link opens in new window). Select the "Continue" button to acknowledge that you are leaving Thrivent Financial.

Q: Can I bookmark MyAccounts or add it to my favorites?

A: No, you may not bookmark secure web pages with your personal contract or account information. In order to protect your privacy, you must log in each time you choose to access your accounts.

FinanceWorks

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Q: What is FinanceWorks™?

A: FinanceWorks™ is a free online financial management solution offered by Thrivent Federal Credit Union and powered by Quicken® that allows you to view all of your bank, investment, and retirement accounts in an instant at one easy site.

Q: How do I access my accounts in FinanceWorks™?

A: Log to Thriventcu.com (Link opens in new window) and choose FinanceWorks™. Access to FinanceWorks requires an active Thrivent Federal Credit Union Online Banking profile.

Q: How do I troubleshoot error/issues with FinanceWorks™?

A: Contact Thrivent Federal Credit Union by phone at 866-226-5225. Regular business hours are Monday-Thursday: 7 a.m. – 8 p.m., Friday: 7 a.m. – 6 p.m., and Saturday: 8 a.m. – 1 p.m. Central.

(Link opens in new window) (Link opens in new window)

Quicken

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Q: Can I download my Thrivent accounts to Quicken?

A: Quicken downloads are supported for Thrivent Mutual Funds. At this time, annuities and insurance contracts cannot be directly downloaded to Quicken.

Q: How do I download Thrivent Mutual Fund accounts to Quicken?

A: Thrivent Mutual Fund values may be downloaded to Quicken version 2011 or a newer as follows.

  1. Log in to Thrivent.com.
  2. Select the Download to Quicken button on the right-hand side of the page.
  3. Choose the accounts for the download and "Submit." Quicken will automatically open once the file is downloaded. Note: The first time an account is downloaded, you may need to "Create a new account." Select the account type, such as "Investment, IRA, or 529," and name the account.
  4. Then, Select the "Import" button for Quicken to import transactions that were not already imported. Note: Go to the "Contact Us" section of Quicken.com to request support from Intuit as needed.
Q: Can I download my brokerage account tax information into Quicken/Turbo Tax?

A: Yes, this can be done after accessing your member specific user ID and pin from mystreetscape.com

  1. Go to www.mystreetscape.com (Link opens in new window) and click on "Register Now."
  2. Enter your personal information to Verify Your Identity and click "Next."
  3. Enter your Thrivent Brokerage account number and click "Next."
  4. After you see the message "We've verified your Identity," click "Register."
  5. Create a PIN and establish a Security Question & Answer to help verify yourself in the future.
  6. Take note of your User ID & PIN as it will be required for Quicken/TurboTax access.
Q: Why doesn't Thrivent Financial pull my info into Quicken/ Turbo Tax?

A: Search for National Financial, instead of Thrivent Financial. This is because National Financial is the custodian for Thrivent's Brokerage accounts.

Q: Who do I contact if I cannot locate my User ID and PIN?

A: You have several options. You can follow the "Register Now" instructions above to access your ID and reset your PIN or you can call Thrivent Customer Service at 800-847-4836 and say "Brokerage" where a representative will verify your information and provide your ID. You may then use the Forgot/Reset My PIN options at www.MyStreetscape.com to establish a new PIN.

Q: Who do I contact if I have questions after I have entered my User ID and PIN into Quicken/Turbo Tax?

A: Please contact Quicken Support at quicken.intuit.com or Turbo Tax at turbotax.intuit.com.

View Statements & Documents

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Q: How do I view paperless statements online for annuities, insurance, mutual funds, or quarterly reviews?

A: You may view statements when logged in to Thrivent.com as follows:

  1. Follow the "View Statements & Documents" link.
  2. Select the statement to "Open, Download or Save" it.

The System Requirements page may help you if a statement does not download on your first attempt.

Q: How do I view paperless brokerage statements online?
A: You may view statements when logged in to Thrivent.com as follows.

  1. Log in to Thrivent.com.
  2. Follow the "View Statements & Documents" link.
  3. Choose "Access Brokerage Account Statements."
  4. Select the Accounts tab near the upper left-hand corner and choose an account number.
  5. On the pop-up menu, choose "Statements & Records," then "Confirms."
  6. Select a Time Period to narrow your search by Trade Date or Confirm Date.
  7. Select the "Search" button.

Paperless Delivery

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Q: How do I go paperless, choose email delivery, or change my delivery preferences for annuities, insurance, and/or mutual funds?

A: You may view a tutorial on how to Go Paperless (3 min.) and change your delivery preferences as follows.

  1. Log in to MyThrivent.
  2. Follow the "Manage delivery options" link.
  3. Choose Email or U.S. Mail for each item on the Document Delivery tab.
Q: How do I go paperless, choose email delivery, or change my delivery preferences for brokerage accounts?

A: You may view a document on how to Go Paperless (Link opens in new window) for your Thrivent Brokerage or Managed Account online.

  1. Log in to Thrivent.com.
  2. Select "Profile" and choose "Edit Account Details."
  3. Enter your email address twice.

Update the document delivery Instructions, "Save Edits," and select the "I Agree" button.

1 Checks must be made payable to National Financial Services (or NFS)