Q: How will we know the actual cost of the mailing?
A: The chapter leader who requested the mailing, the chapter president and the financial director will receive an email listing the actual cost of mailings sent via U.S. mail. This amount will be automatically deducted from the chapter's checking account. As you estimate the cost of mailing, keep in mind that eDelivery mailings are free.
Q: What are less costly ways to communicate with our chapter members?
A: There are various ways in which a chapter can communicate with its members such as adding a message to your chapter website or a church bulletin. With eDelivery, members who have their email address on record with Thrivent Financial and prefer to receive electronic communications will receive your mailings via email.
Q: What if we don't have enough operating funds left to cover the cost of a mailing we want to send at the end of the year?
A: It's important that you budget/plan accordingly early in the year so this doesn't happen. If you have no operating funds left to pay for paper mailings, you won't be able to send the mailing. Remember that those delivered via email are free.
Q: What is estimated cost vs. actual cost?
A: You will estimate the cost before the mailing is produced based on the cost per piece and the number of pieces sent via U.S. mail. Because this count can change (not likely, but it can) from the time you request the mailing to the time it is printed, the amount you estimate might not be exactly the amount deducted from your operating funds.
Keep in mind your actual cost could be lower, depending on the number of your members who have email addresses on file.
Q: Is the chapter leader responsible for categorizing this transaction within the Manage Income and Expenses tool in Chapter Leadership Administration?
A: No, this will automatically occur when the mailing has been approved and processed.
Q: How long will it take for the chapter checking account to reflect charges for paper mailings?
A: It will take two banking business days to see the withdrawal from the chapter's checking account.
Q: Can I preview the electronic version (email) of my mailing before it is sent?
A: At this time that capability is not available. A chapter leader does receive the email if we have their email address on record.
Q: How will I know how many members of my chapter will receive an email vs. paper mailing?
A: There are two ways to better understand how many members in your chapter will receive mailings via eDelivery:
The Estimate Mailing Costs screen on the Chapter Leadership Administration page: This shows the number of households that have at least one email address on record, which allows you to estimate the number of members who may receive chapter mail via email.
The Chapter Mailing Approved email: This shows the final cost of mailings sent via U.S. mail after a mailing is approved. The actual number of chapter mailings sent via eDelivery is included. Keep in mind; some households have more than one unique email address on record.
Q: Can a member who has email registered with Thrivent unsubscribe and receive paper copies again?
A: Yes. This is considered the member's preference, and due to privacy, the individual will need to contact Thrivent to make the change.
Q: Are members who have an email address on record with Thrivent automatically opted into receiving mailings via email? Or, do they need to request this?
A: Members who have their email address on file with Thrivent are automatically opted in. If they'd like to receive mailings via paper, they need to contact Thrivent to update this preference on their record or complete the Unsubscribe form included in the email they received.
Q: In a member household if each individual has a different email address on record with Thrivent, does that mean each person will receive the mailing via their own email address?
A: Yes. In a member household, if different email addresses are on record, each unique email address for that household will receive a mailing via eDelivery. However, recall that sending mailings via email is of no cost to you.
Q: In a member household if each individual has the same email address on record with Thrivent, how many mailings will be sent via eDelivery?
A: In this case because each member has the same email address, only one email will be sent.
Q: What if a member says they are not receiving mailings via eDelivery OR they are receiving paper mailings and would prefer eDelivery?
A: The best solution is for the member to call Thrivent at 800-THRIVENT (800-847-4836). This is primarily due to member privacy, and there could be one or more issues related to the situation that require troubleshooting.