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Changes & Errors

Requesting Additional Care Program Activity Funds

There may be situations where additional Care program funds are desired for an activity. For example:

  • More funds were raised for a fund-raiser than were originally reported.
  • Additional expenses were incurred for a hands-on service, educational or member social activity after the activity results were reported.
  • Chapter forgot to request up-front funding for a hands-on service, educational or member social activity before the activity was held.

Help is available by contacting a representative from the Member Connection Center at 800-THRIVENT (800-847-4836), say "fraternal." A representative will analyze your situation and provide options and solutions. Before calling the service center, please verify:

  • Your request for additional funds comes before the activity request deadline of December 18.
  • Funds raised and receipts can be provided as appropriate for the Care Abounds in Communities® program.
  • Total amount requested does not exceed specific remaining funds available.

Correcting Funds Paid/Received in Error

There may be situations where funds are paid or received in error. For example:

  • Activity entered for wrong program.
  • Funds sent to the wrong payee.
  • Activity is not eligible to receive funds.
  • Duplicate request made.
  • Too many funds were requested.
  • Received more in pre-funding than actual expenses for a hands-on service, educational or member social activity.

For the majority of these situations, a refund will be processed. Processing a refund will require that the excess funds be returned or, for Care Abounds in Communities®, removed from a chapter's checking account. After a refund is processed, the amount refunded will be added back into the remaining funds available.

Correcting Activity

If a mistake is made entering activity information such as recipient name and address, volunteer hours etc., call the Member Connection Center at 800-THRIVENT (800-847-4836), and say "fraternal."

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Insurance products issued or offered by Thrivent Financial, the marketing name for Thrivent Financial for Lutherans, Appleton, WI. Not all products are available in all states. Products issued by Thrivent Financial are available to applicants who meet membership, insurability, U.S. citizenship and residency requirements. Securities and investment advisory services are offered through Thrivent Investment Management Inc., 625 Fourth Ave. S., Minneapolis, MN 55415, a FINRA and SIPC member and a wholly owned subsidiary of Thrivent. Thrivent Financial representatives are registered representatives of Thrivent Investment Management Inc. They are also licensed insurance agents/producers of Thrivent. Fee-based investment advisory services are available through qualified investment advisor representatives only.

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