Because chapter leaders have access to member information (e.g., names and addresses) via an online or paper Member Listing, they must follow Thrivent Financial for Lutherans' privacy policy and practices.

Be aware that members may:

• Tell us not to share information about them with nonaffiliated third parties (other non-Thrivent Financial for Lutherans organizations including Lutheran churches and schools).
• Tell us to stop sending chapter mailings.

Below is information about the impacts of privacy on:

• Chapters.
• Activity payees and recipients.
• Chapter leaders', congregational coordinators' and service team leaders' personal information.

IMPACTS OF PRIVACY ON CHAPTERS

Sharing information:

• The only information about members that Thrivent Financial for Lutherans will give to chapter leaders and chapter volunteers is name, address, phone number, gender, customer identification number (Thrivent ID), membership type, and date of membership (for members who are new or transferred into the chapter). We do not share any other information about our members with our chapters. Members who have asked not to be contacted by Thrivent Financial for Lutherans are not listed on the chapter Member Listings.
  
  
• Information about Thrivent Financial for Lutherans' members (e.g., name and address lists) must not be sold, loaned or given away. Chapter member information may be shared only with that chapter's members, chapter leaders, Thrivent Builds chapter specialists, service team leaders, congregational coordinators, Thrivent Builds congregational champions, the manager of Lutheran community services (MLCSs) and his or her team, and Thrivent Financial associates.
  
  This is shared only if the recipient of the information has a "need to know" the information in order to conduct official Thrivent Financial for Lutherans business. Regardless of who has access to the information, they must use the information for official Thrivent Financial for Lutherans business only and are responsible for keeping the information secure.
  
  
• The electronic transmission (e.g., e-mail) of customer information—including member lists that contain members' name, address and other personal information—must be secured. Customer information cannot be included in e-mail messages that are sent over unsecured lines. Sending member information about a member or members from one Thrivent Financial e-mail address to another Thrivent Financial e-mail address is acceptable because these e-mail addresses are behind Thrivent Financial's firewall and are secure. However, sending member information to someone’s personal e-mail address will require the message to travel over an unsecured line and should not be done. Exceptions may be made if the information is contact information for chapter activities and Thrivent Financial volunteer activities where the member has volunteered to be a contact person. See Impacts of privacy on chapter leader's and congregational coordinator's (and service team leader's) personal information below.
  
  
• There may be occasions when your chapter is asked to share names and addresses with a nonprofit Lutheran nonaffiliated third party (such as a Lutheran church or school) for a Thrivent Financial for Lutherans-sanctioned event (e.g., school needs names of people to contact for a fund-raiser). You may share this information unless:
  
  
  • The member has told us not to share it. Please note that the Member Listing will reflect if a member has directed us not to share his or her information with nonaffiliated third parties. If the member has directed us not to share his or her information, you cannot share this person's information with any nonaffiliated third party.
    
    
  • The member resides in California, Minnesota, New Mexico, North Dakota and Vermont. In these states, Thrivent Financial cannot legally share member information with nonprofit Lutheran nonaffiliated third parties.

  Before your chapter provides any member information to a nonprofit Lutheran nonaffiliated third party, two things must be done:
  
  

  1. You must remove names of members who don't want their information shared with nonaffiliated third parties.
  
  
  
  2. The nonaffiliated third party (e.g., school) must sign a confidentiality agreement stating that it will use the information only for the agreed-upon purpose; make reasonable efforts to protect member information; destroy or return information after usage; and won't redisclose the information.
     
     
  3. In cases where you may share names and addresses, you must call the Fraternal Service Center at 800-236-3736 or send an e-mail to fraternal@thrivent.com. A staff member will help you through the process.

Chapter mailings:

Important: The term "mailings" refers to any form of mailing (paper or electronic).

• Mailings to chapter members must be used for chapter business only. Do not use chapter mailings to market Thrivent Financial for Lutherans products.
• The Member Listing will reflect if a member has directed Thrivent Financial for Lutherans not to send chapter mailings, including what your chapter sends. You cannot send any mailings to this member except mailings that are required legally.
• If your chapter develops its own mailing list and labels (including e-mail distribution lists), and the event is not a legally required event, you must remove from your list the names of all members who have requested no chapter mailings.
• If you send an e-mail message to a group, you must enter the e-mail adresses as blind carbon copies (bcc) and not enter the e-mail addresses in the "To:" or "Cc:" fields. This ensures that recipients cannot see e-mail addresses of other members or have those e-mail addresses added to another distribution list.
• If your chapter sends "welcome letters" to newly assigned members in the chapter, refer to the last column of the online "Newly Assigned Chapter Members Report" to check if the members have opted out of receiving chapter mailings. This report is located under Activities/Listings in the Chapter Leadership Administration page of For Chapter Leaders.
• If your chapter orders a mailing from Thrivent Financial for Lutherans' online Chapter Mailing Service, members who have requested no chapter mailings will not receive the mailing.

Destroying materials:
Consider confidentiality as you destroy chapter materials and records such as Member Listings and past financial records. If records contain a member's personal information (name, address, phone number, e-mail address, etc.), shred, tear or burn these records when disposing of them.

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IMPACTS OF PRIVACY ON ACTIVITY PAYEES AND RECIPIENTS
Activity details such as the payee's (the person who pays for the materials for a hands-on service activity) or recipient's (the person who receives the help) name and address, cost of activity, funds raised, etc., should only be disseminated to those who "need to know" rather than on a "nice to know" basis.

Because of this "need to know" requirement, only the MLCS and his or her team, the chapter leadership board, congregational coordinators, Fraternal Service Center staff and the specific contact person for the activity can view the details of the activity in the online secured Chapter Leadership Administration or Congregational Coordinator Administration sections.

Members will be able to view only high-level descriptions of activities occurring in their chapter (e.g., activity date, activity name, contact person, etc.) in the Members Only area.

Recipients must sign disclosure form
Recipients (those who receive the help) must complete a "Permission to Disclose Information" form. This completed form provides Thrivent Financial for Lutherans with permission to use, disclose and publish the recipient's name and other pertinent information about the recipient for the purposes of planning, conducting, advertising and communicating the results of a fund-raising activity for the recipient's benefit (e.g., to publicize the fund-raising activity). Chapter leaders can access this form from the Order Chapter Supplies page in Chapter Leadership Administration.

Note: If the recipient is a qualified nonprofit organization, the form does not need to be signed unless a person's name or likeness is published, which could be an employee or volunteer of the nonprofit organization.

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IMPACTS OF PRIVACY ON CHAPTER LEADER AND CONGREGATIONAL VOLUNTEER (AND SERVICE TEAM LEADER) PERSONAL INFORMATION
Because of their positions with Thrivent Financial for Lutherans, chapter leader and congregational volunteer (congregational coordinator and Thrivent Builds congregational champion) information (i.e., name, address, telephone number and e-mail address) is permitted to be shared with their chapter or congregation when used in conjunction with their volunteer roles.

This contact information is shared only in the context of their chapter leader and congregational volunteer position and not due to their customer relationship with Thrivent Financial for Lutherans. In their roles, chapter leaders and congregational volunteers are considered 'representatives' of our organization, and the posting of their contact information is needed for members to know and be able to contact their leadership.

Important note about service team leaders: Contact information (phone number, e-mail address and church affiliation) of members who serve as service team leaders will be available to the chapter leaders and congregational volunteers and other members of their chapter in the Members/Chapters area of www.thrivent.com.

Below is a table that shows, based on your Thrivent Financial volunteer leadership position, what type of individual contact information is available and who is able to view it:

Additional topics:
Chapter Mailing Service
Member List