Requesting additional Care program activity funds
There may be situations where additional Care program funds are desired for an activity. For example:

• More funds were raised for a fund-raiser than were originally reported.
• Additional expenses were incurred for a hands-on service activity after the activity results were reported.
• Chapter forgot to request up-front funding for a hands-on service activity before the activity was held.

Help is available by calling the Fraternal Service Center at 800-236-3736. A Fraternal Customer Service Advocate will analyze your situation and provide options and solutions. Before calling the service center, please verify:

• Your request for additional funds comes before the December activity request deadline.
• Funds raised and/or receipts can be provided as appropriate for the specific program used (either Care Abounds in Communities® or Care in Congregations®).
• Total amount requested does not exceed specific program maximums or remaining funds available.

Correcting funds paid/received in error
There may be situations where funds are received in error. For example:

• Activity entered for wrong Care program.
• Activity entered under the wrong congregation.
• Funds sent to the wrong payee.
• Activity is not eligible to receive funds.
• Duplicate request made.
• Too many funds were requested.
• Received more in pre-funding than actual expenses for a hands-on service activity.

Help is available by calling the Fraternal Service Center at 800-236-3736. A Fraternal Customer Service Advocate will analyze your situation and provide options and solutions. For the majority of these situations, a refund will be processed. Processing a refund will require that the excess funds be returned or, for Care Abounds in Communities®, removed from a chapter’s checking account. After a refund is processed, the amount refunded will be added back into the remaining funds available.

Correcting activity information
If a mistake is made entering activity information such as recipient name and address, volunteer hours etc., call the Fraternal Service Center at 800-236-3736 to ask a Fraternal Customer Service Advocate to correct the information online.

Additional topics
Funds: returning excess up-front funds

This is proprietary information that is solely for use by employees, volunteers, and agents of Thrivent Financial for Lutherans in connection with fraternal activities of Thrivent Financial for Lutherans.