Q. What is NetExchange Client?
A. NetExchange Client is an integrated Internet solution that gives you instant access to your account, day or night, including your account holdings, history, balances, trading and more. NetExchange is a service of Pershing, LLC, a BNY Securities Group Co. solutions from the Bank of New York.

Who is Pershing?
A. Pershing provides clearing and execution services on stock, bond and mutual fund trades for Thrivent Investment Management Inc.  Pershing, LLC, is a BNY Securities Group Co. solutions from the Bank of New York.

What if I forget my online password?
A. For help with your Log In ID and password, please call a discount brokerage specialist at 800-847-48366 between 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Time.

How do I receive authorization for Discount Brokerage Online?
A. To receive authorization for Discount Brokerage Online, complete the Online Authorization form and mail or fax it to Thrivent Investment Management according to the instructions on the form. A welcome letter confirming your authorization along with your Log In ID and initial password will be mailed to you.

How do I establish an account?
A. Thrivent Investment Management Inc. is no longer accepting applications for new Discount Brokerage Accounts.  Please contact your financial representative for your brokerage needs.  You may also contact our Financial Advice Center at 888-834-7428.

Who can I call with questions?
A. For customer service, please call a discount brokerage specialist at 800-847-4836 between 8:00 a.m. and 5:00 p.m. Monday through Friday, Central Time or contact your financial representative.

What types of securities can I trade?
A. Your Discount Brokerage Account gives you access to all major U.S. and Canadian exchanges. Bonds are not available for online purchase or redemption. Some mutual funds may be traded online. For more details, contact a discount brokerage representative.

How do I cancel an open order?
A. Currently, all open orders must be cancelled by calling a discount brokerage specialist at 800-847-4836, 8:00 a.m. to 5:00 p.m. Central Time. Please call to cancel an open order before placing another order on your security.

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¹ Clearing through Pershing, LLC, a BNY Securities Group Co. solutions from the Bank of New York.
² Certificates of Deposit and VISA CheckCard are issued by State Street Bank & Trust Company of Boston.
³ An investment in the Money Market Fund is not insured or guaranteed by the FDIC or any other government agency. Although the Fund seeks to preserve the value of your investment at $1.00 per share, it is possible to lose money by investing in the Fund.