Q: Where do I send an additional payment?
A: If at any time you wish to send additional funds toward your loan principal, please print out a principal only coupon (Word, 75K) and indicate the church name, address, loan number and dollar amount on the coupon in the spaces provided. Please be sure to add your loan number and instructions in the memo field on the check as well (Example: 200011111 Principal Only) and mail to:
Thrivent Financial for Lutherans
4321 N. Ballard Road
Appleton, WI 54919-5002
Q: Who do I contact about a late payment issue (past due issue, etc.)?
A: Our church loan servicing area can help with any type of payment issue. Please contact us.
Q: Why didn't I receive my bill this month?
A: There are a number of reasons why a billing statement may not have been mailed, but the most common reason is a payment was made ahead of the payment date and nothing was due when the billing statements were printed. If a payment has been fulfilled more than 15 days before the due date, a billing statement will not be mailed. Please contact us if you are in need of payment information.
Q: How do I make a payment? What is the easiest way?
A: Payments can be made one of two ways:
- Payments can be made by mail to:
Thrivent Financial for Lutherans
4321 N. Ballard Road
Appleton, WI 54919-5002
*Please be sure to include your loan number on the memo line of the check.
- We can simplify your payment process by automatically drawing funds from your specified church account (set up instructions [Word, 87K]). One less thing for the Treasurer or Administrator to worry about!
Q: How do I change the address of our billing statements?
A: Complete an online form to update your church loan billing statement mailing address. Your address change will be updated in our system in approximately two business days. Your next church loan statement will be sent to this updated address. This mailing address change will NOT change the address on any other Thrivent Financial for Lutherans' products the congregation may have.
Q: How do I change our account information for automatic payments?
A: Thrivent Financial for Lutherans will need updated bank account information to make changes to our billing system. Please contact us to make changes.
Q: What do we do if our church runs into financial problems?
A: We understand that things don’t always go as planned. Please call us at 1-800-984-9425 to discuss.
Q: How do we pay off our loan?
A: Please call our servicing area at 1-800-984-9425 for a quote to pay off your loan ahead of your scheduled maturity. The current principal balance on your monthly statement does not reflect any accrued interest due on the loan.
Q: Can we obtain additional funds from our existing loan?
A: Thrivent Financial for Lutherans does not specifically provide equity loans. Financing for capital improvements may be available. Please complete an application or contact us for more information.
Q:
Can we pay off or pay down the loan early without a penalty if the church receives a large sum of money from an estate or a fundraiser?
A: The congregation may make payments in addition to the required monthly payments without penalty, provided the funds did not originate from another lender. A prepayment penalty will apply when funds originated from other lenders and/or any other external sources are used. Prepayments will be applied immediately to the balance of the loan and they shorten the term of the loan. Monthly mortgage payments are not reduced unless specifically requested by the congregation.
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