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Banking Frequently Asked Questions
Banking Frequently Asked Questions
Q. I
live in Iowa. How can I do my banking with Thrivent Financial Bank?
A. You
can bank with Thrivent Financial Bank no matter where you
live. Services like distance banking by phone and online banking
give you access to our banking services whenever and wherever
it's convenient for you.
Q. What
about paying bills online? Can I do that with Thrivent Financial Bank?
A. Absolutely!
With our Online Bill Payment service, you have instant access to your money. You can pay bills, make a loan or credit card payment. You can elect to have payments made when you indicate, pay the bill automatically each month, or pay the bill if it is under a certain dollar amount. It's all just a click away.
Q. I'm
worried about online security. How is my account information
protected when I bank online?
A. We
use state-of-the-art Verisign security software, an industry
leader in Web site identification and encryption. Verisign
uses 128-bit encryption to scramble personal information,
which stays scrambled while traveling over the Internet. Verisign
uses secure server software, the industry standard and among
the best software available for secure commerce transactions.
You also have the ability to change your password and are
encouraged to do so often.
Q. What
if I need cash? How does that work without having a local
bank?
A. As long as you have a checking account with us, it's very easy for you to get cash. We provide you with a debit card that you can use to obtain cash at a local ATM - whenever you need it.
If you like, we also can wire or electronically transfer the
money you request to a local financial institution of your
choice.
Q. Do
I have to do my banking during regular business hours?
A. Services
of Thrivent Financial Bank are built around you and your
needs. Our online banking services and automated phone banking
programs are available to you 24 hours a day, seven days a
week.
Q. What
if I need immediate information on my accounts?
A. That's
the beauty of our online banking service. You can look up your account information online using your customer number and password-whenever it's convenient for you. Or, if you choose, you can call one of our helpful customer service representatives to assist you. Automated bank by phone is also available 24 hours a day, 7 days a week.
Q. Will
my checks look like out-of-state checks? Most stores in my
town won't accept out-of-state checks.
A. Your
checks will have the same personal information as local checks
you may be using now. They also will feature the Thrivent Financial Bank logo, including our Web site address.
Q. How
can I transfer funds from my local bank to Thrivent Financial Bank?
A. Just call one of our customer service representatives toll-free at (866) 226-5225, and they will assist you or utilize our online banking services to complete your funds transfer.
Q. How
do I make deposits, open new accounts or apply for a loan?
A. Thrivent Financial Bank gives you choices for how you want to
bank. You can use online banking, phone banking or bank by
mail.
Q. I like the feeling of getting to know my bank and having the
tellers know me by name. Distance banking sounds impersonal.
Do I ever get to talk to a real person?
A. Absolutely!
Our customer service representatives specialize in offering
personal service. You can talk to one of our representatives
by calling toll-free (866) 226-5225.
Q. What is Thrivent Financial Bank's routing number?
A. 075972147
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