Login Information
		What areas of the Thrivent Financial Web sites can I access through registration and login? What areas of the Thrivent Financial Web sites require a separate login process? What information will I need when registering? Who can register? I registered, why didn't I receive an initial access code? What if someone learns my user ID and password? What if I have questions about my user ID and password or PIN? Do I need to enter my user ID and password every time I log in? What do I do if I forget my user ID? What do I do if I forget my password? Can I change my user ID? Can I change my password? Can I change my profile information? Can I have more than one profile on my registration? Can I change my status for receiving the Thrivent Financial e-newsletter? Can I bookmark my insurance, annuity or mutual fund accounts? Why do some of the pages on your Web site look funny? Are the Thrivent Financial Web sites secure? What browser is needed to access secured areas of thrivent.com? Do I need to have 128-bit encryption? How do I know if my browser supports 128-bit encryption? Will I be able to use MSN TV (formerly WebTV)?
	Bank
		How do I obtain access to my Thrivent Financial Bank accounts?
	Billing and Payments
		Where do I send a payment? What type of payment options are available? What frequency can I pay on my contract? How long does it take to post my payment to my contracts? How should I indicate my allocation preference on my variable contract payment? How do I set up a direct payment? What is my transit/routing number? Can I pay by credit card/debit card? How can I change my financial institution information if I pay by Direct Payment? Can I fax the Financial Institution Authorization form to Thrivent Financial? How long will it take to change my bank information? I am getting a divorce, do I need to complete a direct payment form if the bank information is the same, and I am a joint owner? How is the premium applied on my variable universal life or annuity contract? How can I change my subaccount allocations on my variable universal life or annuity contract? Can you bill me for the loan on my Insurance contract? Can I pay my premium/loan payment over the telephone? Can I make a payment on Thrivent.com? Can I make a payment to my Financial Representative? How do I set up a government allotment payment? Can I have all of my bills sent to me in one notice? How do I make payments through my online bill payer or financial institution? How do I make online payments for more than one person? Can I make a payment online to my premium and loan at the same time? Why did I receive a reminder notice for my traditional life or health contract? Why did I receive a reminder notice for my Horizon contract? What is the grace period and reinstatement? What is check conversion and how does it work? My payment hasn't cleared. I am looking at my bank statement? I never got my check back from Thrivent. Was my premium received? Did you receive my payment? What is Automatic Premium Loan (APL)? What is a Non-forfeiture Option (NFO)?
	Disability Income Insurance Claims
		How do I file a claim? How do I find out what my contract number is? What are my benefits? Where can I call if I have questions?
	E-delivery
		What are the benefits of e-delivery? How do I enroll in e-delivery? How do I deactivate my e-delivery preference? When will my U.S. Mail resume if I deactivate e-delivery? How do I re-enroll in e-delivery? Who can enroll in e-delivery? How do I know if I can enroll in e-delivery for my mutual fund account type? Are there delivery considerations I should know about? What documents are available for e-delivery? How will I know when documents are available online? What about undeliverable e-mails? How do I access a document if I deleted the e-mail with the link? Is the Electronic Delivery Service secure? Who can enroll in Electronic Delivery? How do I cancel my enrollment in Electronic Delivery? Am I required to receive documents and other communications electronically? What software and hardware will I need? When will I begin to receive documents electronically? What will my e-delivery notification look like? When can I expect e-delivery notifications from Thrivent Financial? May I receive both paper and electronic documents? Can I save and or print the online documents? Both my spouse and I have individually registered accounts with Thrivent Financial. If I enroll in e-delivery, will I eliminate paper documents for all of our accounts? Will I need to enroll again as other documents become available through e-delivery? What if I change my preference?
	Insurance and Annuities
		How do I access my contract values online? What is the cash value and/or surrender value of my life or annuity contract? Can I take a loan on my contract? What is the maximum loan available? What would happen if I were to surrender my contract? What is the interest rate on my fixed annuity? Who is the beneficiary on my life contract, annuity contract or settlement option? Who do I contact if I have questions about my Thrivent Financial life, health or annuity contracts? How can I change my address, billing, beneficiary, etc.?
	Life Insurance Premium Waivers
		Do I have to file a separate claim form for a life premium waiver benefit if I have already filed a claim for my disability income benefit?
	Medicare Supplement Insurance Claims
		Do I need to file a claim with Thrivent Financial? How do I file a claim with Thrivent Financial? Are there any claim forms that I need to complete? Is there a time limit for filing a claims? Do my hospital stays need to be pre-certified? What information will I receive when Thrivent Financial processes a claim? How will Thrivent Financial's Prescription Drug Program enhance the value of my Medicare supplement insurance? How do I use Thrivent Financial's Prescription Drug Program to my advantage? How can I contact Thrivent Financial with questions about my Medicare supplement insurance claim?
	Mutual Fund - Personal Accounts
		What does the Mutual Fund Account Access service do? Do I need to know my mutual fund account numbers? How do I access my mutual fund account after I log in? Can I access my personal, trust, and business accounts using the same login? How can I access my mutual fund portfolio page? How do I access an account where I am the custodian or guardian? How do I access my jointly held personal mutual fund accounts? Will my account be charged for doing online transactions? What is the confirmation number? Do all shareholders have access to the same features/options? Is this service secure? Who do I contact if I have questions about my mutual funds?
	Mutual Fund - Trust and Business Accounts
		What does this service do? What do I need on hand before using this service? Can I access my trust, business and personal accounts using the same login? How do I locate my account and fund numbers? What's my PIN? If I change my online PIN, is my phone system PIN automatically changed? How do I change my online PIN? Will my account be charged for doing online transactions? What is the confirmation number? Do all shareholders have access to the same features/options? Is this service secure?