Q. What does the Mutual Fund Account Access service do?
A. Mutual Fund Account Access is available 24-hours a day. You can perform a number of different functions including: viewing number of shares owned, account values, dividend histories, recent transactions, fund share prices, and perform certain transactions. Transaction capabilities include purchases, exchanges, distributions, ordering duplicate checkbooks and duplicate tax statements.

Q. Do I need to know my mutual fund account numbers?
A. No. When registering for access to your personal mutual fund account information, an account number is not needed. Note: You will need to provide an account number to access your trust and business accounts.

Q. How do I access my mutual fund account after I log in?
A. After you log in, a Financial Summary of your accounts will display. Click on the account you wish to access. The Account Position page for that account will then be displayed. If a joint account is not a link, read the “How do I access my jointly held mutual fund accounts” question below.

Q. Can I access my personal, trust, and business accounts using the same login?
A. No. To access your personal mutual fund accounts, click Mutual Funds–Personal Accounts on the Your Accounts page and log in with your user ID and password. To access trust and business accounts, click Mutual Funds–Trust, Business Accounts and log in using the account number, Tax Identification Number (TIN) and PIN.

Q. How can I access my mutual fund portfolio page?
A. After logging into Mutual Funds–Personal Accounts and clicking on an account from the Financial Summary page, you will see the Account Position page. On the Account Position page, click on the Portfolio Account List. Your mutual fund personal account portfolio will be displayed.

Q. How do I access an account where I am the custodian or guardian?
A. Follow these steps:

1. Click on Your Accounts.
2. Click on Mutual Funds–Personal Accounts.
3. Log in with your user ID and password. Your Financial Summary page will appear. This will include any accounts that list you as a custodian or guardian.
4. Click on the account you want to access. The Account Position page will appear allowing you to view and conduct certain transactions. If you would like to view all mutual funds accounts that show up on the same statement, simply click on Portfolio Account List.

Important Note: In order to conduct transactions on different accounts, you must return to your Financial Summary page (not the mutual fund Portfolio Account List) by clicking on Another Account. Click on the next account you in which you would like to conduct a transaction. If you are only viewing information, you may click the multiple accounts from the mutual fund Portfolio Account List without returning to your Financial Summary page.

Q. How do I access my jointly held personal mutual fund accounts?
A. Access to your jointly held mutual fund is dependent on who is assigned as the primary owner. The primary owner is the individual whose Social Security number is designated for tax reporting.

To access your jointly held mutual fund accounts:

1. Click on Mutual Funds – Personal Account and log in. The Financial Summary page will be displayed. If you are the primary owner, the mutual fund account will appear as a link in the Summary table.
2. Click on the mutual fund account number to display the Account Position page which allows you to view account detail and perform transactions.
3. To view your mutual fund account portfolio, click on Portfolio Account List on the Account Position page. Note: If the account number on the Financial Summary page is not a link, you are not the primary owner and will need to follow the instructions below.

Additional instructions for non-primary owners of joint accounts:
If you are not the primary owner on the joint account, the account number will display in the Summary table on the Financial Summary page, but it will not be a link. Unless you have other individual accounts that show up on the same statement as the joint account, no further information is available online at this time.

1. If you have individual accounts that show up on the same statement as the joint account, click on one of your individually owned mutual fund accounts from the Financial Summary page.
2. At the individual account detail, click on Portfolio Account List to view your mutual fund account portfolio where the joint account will be listed. You will only be able to view information on the account; no transaction capability exists. Transactions must be performed via the primary account owner’s login.

Q. Will my account be charged for doing online transactions?
A. No. There is no transaction-related charge. Keep in mind, mutual funds, except the Money Market Fund, may have either an up-front or back-end sales charge depending on the class of shares you own.

Q. What is the confirmation number?
A. The confirmation number is one all-inclusive code that Thrivent Investment Management Inc. uses to track all online shareholder transactions. The confirmation number is 850.

Q. Do all shareholders have access to the same features/options? (e.g., exchanges, redemptions, purchases, transfers, check writing, tax information, transaction history.)
A. Each shareholder's account is unique. A shareholder can choose to have his/her local bank account on file with Thrivent Investment Management Inc. Meaning, when the shareholder decides to process a redemption online, he/she can receive money in check form to the shareholder's address of record or to a specified bank. If the shareholder has not provided us with their local bank account information, the redeemed shares are sent to the account's address of record. Restrictions: No ACH purchase (BUY) option is available on LB OPTIMUM Account^® Money Market Fund or LB Money Market Fund Class B accounts.

Q. Is this service secure?
A. To maximize the security of shareholders’ accounts:

• Transactions are only allowed on existing accounts and can only occur by methods specified by the shareholder in writing and approved by Thrivent Investment Management Inc.
• A user ID and password are set up by the shareholder and known only to the shareholder. They can be changed at any time--as often as the shareholder feels comfortable.
• Redemptions are not allowed online if the account's address of record has changed within the past 30 days.

Q. Who do I contact if I have questions about my mutual funds?
A. Please feel free to contact your financial representative or contact the Investment Interaction Center at 800-THRIVENT (800-847-4836) for The AAL Mutual Funds or the LB Family of Funds. Business hours are 7 a.m. to 9 p.m. Monday through Friday and Saturday 9 a.m. to 1 p.m., Central Time. We will be happy to help you!