Q. What does this service do?
A. Mutual Fund Account Access is available 24-hours a day. You can perform a number of different functions including: viewing number of shares owned, account values, dividend histories, recent transactions, fund share prices, and perform certain transactions. Transaction capabilities include purchases, exchanges, distributions, ordering duplicate checkbooks and duplicate tax statements.

Q. What do I need on hand before using this service?
A. You will need to have the:

• Trust or business’s Tax Identification Number (TIN), which may be your Social Security number for a trust
• Personal Identification Number (PIN)
• Account statement to locate the names of the mutual fund you own and the specific account numbers.

Note: When entering the account number, only enter the digits following the dash. Do not enter the 3-digit prefix shown on the statement.

Q. Can I access my trust, business and personal accounts using the same login?
A. No. To access a trust or business mutual funds account, click Mutual Funds–Personal Accounts on the Account Access page and log in using your account number, Tax Identification Number (TIN) and Personal Identification Number (PIN). To access your personal account(s), click Mutual Funds–Personal Accounts and log in with your user ID and password.

Q. How do I locate my account and fund numbers?
A. Your account and fund numbers are located on your account statements and account activity confirmations. You do not need to know individual mutual fund numbers, only the names of the funds you own. The funds are listed in order from greatest risk to least risk on the scroll-down menu on the Account Selection screen.

Q. What's my PIN?
A. Your PIN (personal identification number) is something you set up the first time you access your mutual fund accounts online. This personal code must include four to eight numeric characters. For security purposes, keep your PIN confidential.

Q. If I change my online PIN, is my phone system PIN automatically changed?
A. No. Each system requires separate PIN authentication. If you want the PINs to be the same, you have to set them up that way.

Q. Will my account be charged for doing online transactions?
A. No. There is no transaction-related charge. Keep in mind, mutual funds, except the Money Market Fund, may have either an up-front or back-end sales charge depending on the class of shares you own.

Q. What is the confirmation number?
A. The confirmation number is one all-inclusive code that Thrivent Investment Management, Inc. uses to track all online shareholder transactions. The confirmation number is 850.

Q. Do all shareholders have access to the same features/options? (e.g., exchanges, redemptions, purchases, transfers, check writing, tax information, transaction history.)
A. Each shareholder's account is unique. A shareholder can choose to have his/her local bank account on file with Thrivent Investment Management, Inc. Meaning, when the shareholder decides to process a redemption online, he/she can receive money in check form to the shareholder's address of record or to a specified bank. If the shareholder has not provided us with their local bank account information, the redeemed shares are sent to the account's address of record. Restrictions: No ACH purchase (BUY) option is available on LB OPTIMUM Account^® Money Market Fund or LB Money Market Fund Class B accounts.

Q. Is this service secure?
A. To maximize the security of shareholders’ accounts:

• The login process requires entering personal identification numbers like Social Security number, account number and PIN.
• Transactions are only allowed on existing accounts and can only occur by methods specified by the shareholder in writing and approved by Thrivent Investment Management Inc.
• PINs are set up by the shareholder and known only to the shareholder. They can be changed at any time--as often as the shareholder feels comfortable.
• Redemptions are not allowed online if the account's address of record has changed within the past 30 days.