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Billing and Payments
Billing and Payments
Q. Where do I send a payment?
A. See Payment information.
Q. What type of payment options are available?
A. See Billing and Payment Options.
Q. What frequency can I pay on my contract?
A. See Billing and Payment Frequencies.
Q. How long does it take to post my payment to my contracts?
A. Please allow 5-7 business days to apply your payments to your accounts.
Q. How should I indicate my allocation preference on my variable contract payment?
A. See Check Payment information.
Q. How do I set up a direct payment?
A. Complete and mail the Direct Payment form. See Direct Payment instructions.
Q. What is my transit/routing number?
A. See a copy of the check listed in the Direct Payment instructions.
Q. Can I pay by credit card/debit card?
A. No, currently credit/debit card payments are not available. View other payment options not currently available.
Q. How can I change my financial institution information if I pay by Direct Payment?
A. Complete the Direct Payment form 6568 or log in to My Accounts, choose the account, click the Billing tab and click Request billing and payment forms. This will require a user ID and password.
Update the "Change my bank information" section and click Submit. A minimum of 10 business days is needed to insure your change can be completed by the desired preauthorized withdrawal date. Direct Payment instructions are also available.
Q. Can I fax the Financial Institution Authorization form to Thrivent Financial?
A. Yes, fax to (800 225-2264), attention Payment Services.
Q. How long will it take to change my bank information?
A. A minimum of 10 business days is needed to insure your change can be completed by the desired preauthorized withdrawal date.
Q. I am getting a divorce, do I need to complete a direct payment form if the bank information is the same, and I am a joint owner?
A. Yes. In divorce situations or situations where the payers are changing, we will require a Direct Payment form 6568. Direct Payment Instructions are also available.
Q. How is the premium applied on my variable universal life or annuity contract?
A. Premiums are applied to the current allocated subaccounts in the percentage specified by you. To view your current allocations log in to My Accounts. This will require a user ID and password.
Q. How can I change my subaccount allocations on my variable universal life or annuity contract?
A. Please complete one of the following forms:
This will only change how future premiums will be applied.
Q. Can you bill me for the loan on my Insurance contract?
A. Log into My Accounts, choose the account, click the Billing tab and click Request billing and payment forms. This will require a User ID and Password.
Update the "Set up/change my loan repayment plan" section and click Submit. Please allow 5-7 business days to process this request.
Q. Can I pay my premium/loan payment over the telephone?
A. Not at this time. View other payment options not currently available.
Q. Can I make a payment on Thrivent.com?
A. Yes. Log in to Your Accounts and click on the Pay Now button.
Q. Can I make a payment to my Financial Representative?
A. No. All payments must be submitted to the service center. See Check Payments for where to submit your payment.
Q. How do I set up a government allotment payment?
A. You must have an active paycheck through the military.
Q. Can I have all of my bills sent to me in one notice?
A. See Group Billing information.
Q. How do I make payments through my online bill payer or financial institution?
A. See Online Payment information.
Q. How do I make online payments for more than one person?
A. See Online Payment information.
Q. Can I make a payment online to my premium and loan at the same time?
A. See Online Payment information.
Q. Why did I receive a reminder notice for my traditional life or health contract?
A. If Thrivent Financial does not receive the premium by the due date, a reminder notice is mailed and payment is past due. If you mailed a payment within the past week, you may disregard this notice.
Q. Why did I receive a reminder notice for my Horizon contract?
A. Reminder notices for Horizon contracts are a service to members who may have forgotten to make their payments. The due date does not change on the reminder notice. It is the same date the premium originally was due. The reminder notice does not extend the due date. It simply reminds members we have not received the premium payment which was due on a specific date. If you mailed a payment within the past week, you may disregard this notice.
Q. What is the grace period and reinstatement?
A. All contracts have a grace period of at least 30 days. If your contract enters the grace period status, you will receive more information by mail. Payment must be received in our office by the last day of the grace period. If payment is not received in our office by the end of the grace period, a reinstatement form and payment must be submitted. To obtain the necessary paperwork, please contact your Thrivent Financial representative or the Customer Service Center at 800-THRIVENT (800-847-4836).
Q. What is check conversion and how does it work?
A. See Check Conversion information.
Q. My payment hasn't cleared. I am looking at my bank statement.
A. See Check Conversion information. Also, you can view your payment history under My Accounts. This will require a user ID and password.
Q. I never got my check back from Thrivent. Was my premium received?
A. Check your bank statement. Do you see an electronic debit from your account to Thrivent Financial? This may have gone through as a check conversion, If this is not the case please contact the Customer Service Center to verify if your payment has been received at 800-THRIVENT (800-847-4836). Or, you can check your payment history under My Accounts. This will require a user ID and password.
Q. Did you receive my payment?
A. You can view your payment history under My Accounts. This will require a user ID and password.
Traditional Life Contracts Only:
Q. What is Automatic Premium Loan (APL)?
A. The automatic premium loan provision states that if a premium becomes due and is not paid within the grace period, the premium rate is charged as a loan against the cash value of the contract. Interest will accrue daily on this loan at the rate specified in the contract.
To pay the loan, please write “loan payment” and the contract number in the memo area of your check and send to:
Thrivent Financial for Lutherans
PO Box 8062
Appleton, WI 54912-8062
Q. What is a Non-forfeiture Option (NFO)?
A. Traditional life contracts require payments to be made at the appropriate times. If a payment is not received, the insured has options to maintain his or her contract. This is a contractual option at the time of issue. The default non-forfeiture option is automatic premium loan (APL), however, there are several others:
- Automatic Premium Loan (APL) – the premium is paid by APL.
- Reduced Paid-Up (RPU) – the contract’s face amount is reduced to an amount where no additional premium would be needed.
- Extended Term Insurance (ETI) – The contract is converted to term insurance. The contract’s value is used to extend this term coverage as far as the value will carry it.
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